Customer Success Manager responsible for customer onboarding, adoption, retention, and expansion at Noibu in Ottawa. Building relationships and influencing stakeholders to achieve customer success.
About the role
- Customer Success Manager ensuring customers receive value from their Tanium investment. Collaborating with cross-functional teams to enhance customer success and retention.
Responsibilities
- Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
- Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies
- Develop and maintain the necessary relationships with customers to ensure alignment to their business needs
- Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
- Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer
- Create artifacts (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight
- Contribute to strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members
- Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
- Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers
Requirements
- BA/BS or equivalent experience preferred
- 5 plus years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
- demonstrated consulting and project management skills
- experience with building strategic relationships that drive business value for customers
- Working knowledge of endpoint technology and the areas of major business outcomes for a CIO
- Tanium Certified Operator (nice to have)
- Tanium Certified Administrator (nice to have)
Benefits
- medical, dental and vision plan
- family planning benefits
- health savings account
- flexible spending account
- transportation savings account
- 401(k) retirement savings plan with company match
- life, accident and disability coverage
- business travel accident insurance
- employee assistance programs
- disability insurance
- other well-being benefits
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