Customer Success Specialist managing onboarding and support for customers at Lumerate, a SaaS company. Ensuring effective customer engagement and issue resolution in the biotech and pharma services space.
About the role
- Customer Success Manager enhancing customer value from Tanium through strategic relationships and effective resource engagement. Leading business outcomes and retention efforts in a hybrid work model.
Responsibilities
- Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium
- Understand the unique complexity of the customers and segmentation of customers you serve
- Develop and maintain necessary relationships with customers to ensure alignment to their business needs
- Identify where Tanium can be further integrated into customer business processes and controls to increase ROI
- Perform activities and data management to drive adoption and value
- Contribute to strategically focused Executive Business Reviews
- Contribute proactively to internal practice development efforts
- Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers
Requirements
- BA/BS or equivalent experience preferred
- 5 plus years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
- demonstrated consulting and project management skills
- experience with building strategic relationships that drive business value for customers
- working knowledge of endpoint technology and the areas of major business outcomes for a CIO
- Tanium Certified Operator (nice to have)
- Tanium Certified Administrator (nice to have)
Benefits
- equity awards
- medical, dental and vision plan
- family planning benefits
- health savings account
- flexible spending account
- transportation savings account
- 401(k) retirement savings plan with company match
- life, accident and disability coverage
- business travel accident insurance
- employee assistance programs
- disability insurance
- other well-being benefits
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