Claims Administrator role assisting with large loss claims management and achieving company objectives within Zego's expanding claims team in Halifax.
About the role
- Jira/Confluence Administrator managing multi-level security Atlassian suite at Tangram Flex. Ensuring platform stability, security, and knowledge-sharing across teams in engineering projects.
Responsibilities
- Platform Administration and Security: Design and maintain complex Jira workflows, screen schemes, and permissions.
- Configure and optimize Confluence spaces, permissions, and structure (macros, plugins).
- Manage user accounts, groups, and project roles, conducting regular security audits.
- Perform routine maintenance, including backups and disaster recovery planning.
- Monitor system health and performance, and manage all platform upgrades.
- Knowledge Management and Content Strategy: Develop and enforce a content strategy with templates and taxonomies for high-quality knowledge creation in Confluence.
- Design and implement an intuitive information architecture for easy self-service and information discovery.
- Champion a knowledge-sharing culture by training users and encouraging SMEs to contribute.
- Process Improvement and Automation: Implement automation rules in Jira and Confluence to streamline business processes.
- Integrate the Atlassian suite with other tools using REST APIs and webhooks.
- Analyze and improve workflows to reduce repetitive questions and speed up onboarding.
- User Support and Enablement: Act as the primary technical contact for all Jira and Confluence end-user support.
- Develop and maintain technical documentation, user guides, and knowledge base articles.
- Provide training and workshops to promote best practices and effective tool usage.
- Collaboration and Reporting: Partner with IT, team leads, and leadership to align platform capabilities with business goals.
- Measure and report on the effectiveness of knowledge management initiatives and platform usage.
Requirements
- Active DoD Security Clearance or held within the last 12 months.
- Bachelor’s degree in Computer Science, Information Systems or related field (or equivalent experience).
- 3+ years of hands-on experience as a Jira Administrator in an enterprise environment.
- Proven experience in project management and knowledge management.
- Strong hands-on expertise with SQL and relational databases.
- Atlassian Suite: Expert-level knowledge of Jira Software, Jira Service Management, and Confluence (Cloud and Data Center).
- JQL: Proficiency in writing custom Jira Query Language for complex filters and dashboards
- Information Architecture: Solid grasp of content management, and taxonomy design.
- Scripting & APIs: Familiarity with Groovy, Python, or Bash and experience with REST APIs are highly desirable.
- Methodologies: Strong understanding of Agile (Scrum, Kanban) and ITSM frameworks (ITIL).
- Excellent skills in communicating with and training both technical and non-technical stakeholders.
- Strong analytical and troubleshooting capabilities to resolve complex technical issues.
- Ability to manage multiple priorities effectively in a dynamic environment.
- Preferred: Experience supporting DoD or federal government data initiatives.
- Atlassian Certified Jira Administrator (ACP-100 or ACP-120)
- Other Atlassian or knowledge management certifications are a plus.
- Security+
Benefits
- Hybrid work options
- Flexible Working Hours
- 10 paid holidays
- generous Paid Time Off
- Employer Paid Medical, Dental, Vision and Short and Long Term Disability Insurance
- Access to group rating plans for Life Insurance
- Employer contribution to Health Savings Account
- Competitive 401K employer match
- A work environment and culture that fosters transparency, collaboration and well-being.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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