Hybrid Business Support – Marketing Administrator

Posted 47 minutes ago

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About the role

  • Business Support and Marketing Administrator providing operational and promotional support for enhanced efficiency and brand presence.

Responsibilities

  • Update internal communication channels such as intranet, newsletters, email and full team briefs.
  • Prepare messaging for key company announcements, updates and changes and submit for approval.
  • Promote a culture of open communication and feedback mechanisms.
  • Ensure consistent messaging and tone of voice across all platforms.
  • Diarise Colleague Engagement check-ins (2 x per year)
  • Organise colleague engagement events both in the office and external.
  • Assist in organisation of full team events (Summer and Christmas).
  • Support Wellbeing and Diversity, Inclusion and Equity initiatives.
  • Assist with marketing campaigns to support business development.
  • Create marketing materials to promote Solvd. services.
  • Write engaging and informative content for internal and external communications.
  • Conduct market research to understand customers, needs and competitor landscapes.
  • Update Solvd. SharePoint sites, website and social media channels.
  • Track key marketing metrics, lead generation, and conversion.
  • Identify business development opportunities via tender portals and direct approaches, triage and signpost to the key stakeholders.
  • Monitor and track business development opportunities and pipelines.
  • Oversee Business Support mailboxes and ensure appropriate responses/actions taken with SLAs.
  • Preparation of documents, presentations and reports.
  • Credit Card and Expenses for key stakeholders ensuring timely coding and VAT receipts provided.
  • Prepare period reports for Credit Card & Expenses for TUK Board.
  • Prepare and distribute stakeholder correspondence and packs.
  • Provide administrative support to Head of Operations.
  • Support compliance with ISO 9001, ISO 45001 and ISO 14001.
  • Monitor mandatory safety training, DSE and home working assessments.
  • Carry out monthly office audits.
  • Record safety metrics, environment metrics and carbon emission related to business travel each period.
  • Maintain/replenish first aid boxes.
  • Raise PO’s and complete GRN’s as required.
  • Cover for Business Support Coordinator including (overflow support) Reception, Business Travel, Supplier Administration, Bus PCN Process, Any other duties as per business requirements.

Requirements

  • Educated to HND level in a related subject
  • Experience in a fast-paced environment, being able to prioritise and make decisions in a timely manner.
  • Experience of marketing and communications.
  • Advanced administration skills.
  • Creative Thinking - Generating innovative marketing/internal communications campaigns and concepts.
  • Digital Proficiency – Excellent IT skills with understanding of digital platforms and website tools like SEO, SEM, social media and advertising.
  • Professionalism - Ability to respond to people in a professional and tactful manner
  • Confidentiality - Able to demonstrate integrity, honesty, and use the utmost discretion when dealing with confidential information.
  • Planning & Organisation - Uses resources effectively to achieve objectives and prioritises workload so deadlines are met while ensuring attention to detail.
  • Communication – Excellent written and verbal communication to convey key messaging, campaigns and strategies both internally and externally.
  • Flexibility – Accepts need for flexibility and demonstrates willingness to change. Is open to new ideas and listens to other point of view.
  • Teamwork – Facilitates teamwork. Is not afraid to seek advice from others. Recognises the need to get things done. A team player that supports colleagues both within the team and the wider business.
  • Initiative – Addresses opportunities and problems by improving and adapting new approaches. Makes suggestions to improve service delivery.
  • **Desirable:**
  • Previous experience in a marketing, social media, or communications role
  • Previous experience in an Executive Assistant role
  • Formal marketing or communication qualification
  • Experience with software packages – Canva or Adobe InDesign, and SquareSpace or WordPress

Benefits

  • Discretionary ScotRail Season Ticket (home to work)
  • Discretionary bonus scheme
  • Hybrid working (after probation)
  • Living Wage and Living Hours Accredited
  • 34 days holiday (including public holidays) with option to buy additional
  • Generous salary exchange Pension Scheme and Life Assurance Scheme
  • Optional Health Cashplan Scheme
  • Employee Assistance Programme and Wellbeing Support including mental, physical, financial and social
  • Flexible dress code where you can Dress for Your Day!
  • Social events including Summer Event and Christmas Party

Job title

Business Support – Marketing Administrator

Job type

Experience level

Junior

Salary

£28,000 - £32,000 per year

Degree requirement

Associate's Degree

Tech skills

Location requirements

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