Client - facing operational support role within Truist for syndicated loan servicing. Involves complex financial calculations and ongoing interactions with clients and stakeholders.
About the role
- Director in Operations overseeing daily operations and programs for EXPANSIA. Empowering organizations with data, people, and ecosystems for mission readiness.
Responsibilities
- Overseeing and optimizing the day-to-day operations of multiple programs
- Implementing operational strategies aligned within your Directorate
- Creating and implementing initiatives that optimize processes, enhance productivity, and ensure quality across all operational functions
- Exploring new markets and creating new corporate offerings
- Identifying, tracking, and mitigating portfolio risk
- Managing operational budgets effectively, allocating resources to maximize efficiency while controlling costs
- Identifying areas for cost-saving measures and process improvements
- Meeting/exceeding approved revenue and profit targets
- Ensuring contract and task ceiling and hours are maximized
- Ensuring comprehensive professional development for all assigned employees
- Partnering with HR to execute talent acquisition
- Building and maintaining productive relationships with clients
- Preparing staffing plans to ensure skill and labor mix will support contract operations
Requirements
- Clearance: Secret Clearance
- Education and Years of Experience: Bachelor's (or equivalent) with 12-15 years of relevant experience or a Master's with 10-13 years of relevant experience. At least 4 years in a management capacity.
- 3+ years of experience directly managing software development programs.
- Extensive working knowledge of program management practices to create, track and maintain cost, schedule, performance, and risk metrics
- Working knowledge of the Risk Management Framework within the DoD
- Excellent knowledge of MS Office products
- Working knowledge of agile management constructs (Agility, JIRA, Rally, etc.)
- Working knowledge of change management principles and practices
- Outstanding communication, organization, leadership, and problem-solving ability
- Excellent oral communication / briefing skills
- Experience managing Firm Fixed Price contracts and software development efforts
- Demonstrated integrity and accountability
- Focused on the mission to support our nation’s warfighters
- Passion for transformative results
- Courageous decision maker
- Transparent work and communication style
- Desire to learn and grow.
Benefits
- Health and wellness programs
- Income protection
- Paid leave
- Retirement and savings
Job title
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