Overseeing day - to - day People Operations at YosAid Innovation Foundation in Bangalore. Responsibilities include employee onboarding, compliance, performance management, and talent development.
About the role
- Tier 2 Team Leader managing complex employee lifecycle processes at HARMAN. Leading a team of specialists for high-quality HR service delivery across the region.
Responsibilities
- Lead Tier 2 delivery across the designated region, overseeing complex employee lifecycle activities and escalated case management.
- Manage specialists and SMEs across key Tier 2 service lines including, but not limited to: Benefits Operations Plant employees Onboarding Offboarding processes Compliance & regulatory processes Data uploads, Data management, Reporting.
- Local policy‑driven exceptions Case escalations and investigations from Tier 1.
- Ensure accurate, timely, and compliant execution of advanced HR processes.
- Establish Tier 2 service standards and ensure adherence to country‑specific policies, regulatory requirements, and global HR frameworks.
- Oversee investigation, documentation, and resolution of complex policy and employee lifecycle cases.
- Ensure end‑to‑end compliance across all Tier 2 processes, including audit readiness and risk mitigation.
- Partner with Legal, Compliance, and COEs to ensure policy adherence and correct application.
- Support the execution of Tier 2 processes through Workday (system of record) and ServiceNow (case management).
- Define and refine Tier 2 workflows, escalation pathways, and approval chains.
- Act as a subject matter escalation point for Tier 1, COEs, and HR Business Partners.
- Define and manage Tier 2 SLAs, KPIs, quality metrics, and process compliance indicators.
Requirements
- Strong expertise in complex employee lifecycle processes, compliance requirements, and country‑specific HR policies.
- Hands‑on experience with HRIS platforms such as Workday and ServiceNow.
- Experience handling escalations, case investigations, and advanced policy interpretation.
- Bachelor’s degree in Human Resources, Business, Management, or a related field.
- 8–10 years of HR operations or shared services experience, with demonstrable exposure to Tier 2 or SME‑level HR service delivery.
- Experience working with multi‑country or regionally distributed teams.
- Strong analytical skills with the ability to interpret data, advise stakeholders, and recommend process improvements.
- Excellent communication and stakeholder‑management skills, with confidence in engaging senior partners.
- Proven leadership experience managing specialists or SMEs in a service delivery environment.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Career development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
HR Advisor providing first - line support and guidance to managers on HR policies and procedures. Engaging with employee lifecycle events and ensuring compliance with best practices in a dynamic utility services company.
Director of People & Culture for MEDA, leading HR strategies and talent acquisition globally. Collaborating with teams in North America and Latin America in a hybrid working environment.
Wholesale Sales Operations Coordinator supporting Sales Operations team at Free People. Driving business growth by providing operational support and optimizing fulfillment rates.
Peoplesoft Development Lead responsible for development and customization of Peoplesoft applications at Belmont Lavan. Collaborates with teams to ensure high - quality deliverables and system stability.
People Operations Associate executing HR processes and supporting employee lifecycle tasks at Model N. Collaborating with the People Team to ensure the integrity of HR operations and data management.
MA
Senior professional managing Compensation & Benefits for overseas operations at Mashreq Global Services. Develop and implement strategies to enhance rewards and compliance across global locations.
People and Culture Partner helping shape the future of motor insurance at Prima. Attracting talent and fostering a unique culture for the best work environment.
Head of People leading InvestEngine's people function, responsible for performance and compliance in a hybrid setting located in London.
People Experience & Development Specialist at NavVis shaping global learning and development initiatives. Driving AI enablement and ownership in a dynamic, collaborative team.