Onsite Customer Service Advisor

Posted yesterday

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About the role

  • Customer Service Advisor providing resolutions for banking customers via multiple channels. Enhancing digital capabilities and collaborating with internal teams for accurate service delivery.

Responsibilities

  • Provide resolutions for customer queries via multiple communication channels
  • Enhance the bank's digital capabilities
  • Execute work requirements accurately and on time
  • Support internal teams including sales and risk management

Requirements

  • Background in customer service, retail, or hospitality
  • Empathy and dedication for helping people
  • Ability to work 5 days per week including some weekends
  • Collaboration skills with internal stakeholders
  • Familiarity with digital communication channels

Benefits

  • Pension plan
  • Private medical insurance
  • Life insurance
  • Income protection

Job title

Customer Service Advisor

Job type

Experience level

Mid levelSenior

Salary

£26,500 per year

Degree requirement

High School Diploma

Location requirements

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