Customer Service Advisor providing resolutions for banking customers via multiple channels. Enhancing digital capabilities and collaborating with internal teams for accurate service delivery.
Responsibilities
Provide resolutions for customer queries via multiple communication channels
Enhance the bank's digital capabilities
Execute work requirements accurately and on time
Support internal teams including sales and risk management
Requirements
Background in customer service, retail, or hospitality
Empathy and dedication for helping people
Ability to work 5 days per week including some weekends
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