Case Manager responsible for partner onboarding and communication in both Spanish and English. Engaging in stakeholder management and monitoring onboarding progress.
About the role
- Service Manager overseeing IT Services and supplier technology projects at Barclays. Responsible for strategic direction, incident management, and collaboration with key stakeholders.
Responsibilities
- Manage the IT Services department and set the strategic direction.
- Provide support to the bank's senior management team.
- Manage IT Service risk across the organisation.
- Development of strategic direction for IT Services.
- Oversee IT Services colleagues and their performance.
- Maintain the quality of external third party services.
- Monitor financial performance of the IT Services department.
- Integrate new IT based deliverables into Barclays’ service environment.
Requirements
- Background in IT service management, IT incident management, technical account management, or technology project delivery.
- Strong understanding of IT architecture, cyber security principles, and risk frameworks.
- Ability to identify risks early and challenge suppliers on technical and security topics.
- Experience working in regulated environments, ideally financial services.
- Experience working in a small team of delivery focussed SMEs.
- Excellent communication, stakeholder management, and analytical skills.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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