Change & Delivery Manager at CommBank driving organisational change management for exceptional customer experiences. Collaborating with teams to enhance delivery capability in Customer Service Lending.
About the role
- Case Manager responsible for partner onboarding and communication in both Spanish and English. Engaging in stakeholder management and monitoring onboarding progress.
Responsibilities
- Monitor all open onboarding cases
- Follow up with operational teams and channel sales
- Check historical data of companies for missing applications
- Inform distributors on onboarding processes
- Submit open onboarding cases for approval to channel sales
- Provide status reports and updates on onboarding Program
- Guide resellers during onboarding processes
- Monitor reseller activity and deal analysis
Requirements
- At least 3+ years of total work experience
- Excellent English and Spanish communication and presentation skills
- Great stakeholder & partner engagement and management capabilities
- Results-oriented mindset
- A good sense of urgency and courage to take informed risks
- Attention to details
- Good working knowledge of Excel, PowerPoint (Salesforce is a plus)
Benefits
- Medical subscription (Regina Maria)
- 200 RON/month gross remote work bonus
- 24 annual leave days
- Meal vouchers
- Additional monthly time off
- Instant access to a part of your salary
- Bookster subscription
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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