Case Manager responsible for partner onboarding and communication in both Spanish and English. Engaging in stakeholder management and monitoring onboarding progress.
Responsibilities
Monitor all open onboarding cases
Follow up with operational teams and channel sales
Check historical data of companies for missing applications
Inform distributors on onboarding processes
Submit open onboarding cases for approval to channel sales
Provide status reports and updates on onboarding Program
Guide resellers during onboarding processes
Monitor reseller activity and deal analysis
Requirements
At least 3+ years of total work experience
Excellent English and Spanish communication and presentation skills
Great stakeholder & partner engagement and management capabilities
Results-oriented mindset
A good sense of urgency and courage to take informed risks
Attention to details
Good working knowledge of Excel, PowerPoint (Salesforce is a plus)
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