Digital Manager optimizing customer finance journeys for new OEM partnerships at Lloyds Banking Group. Leading digital innovations and enhancing dealer and customer experiences through technology.
About the role
- Change & Delivery Manager at CommBank driving organisational change management for exceptional customer experiences. Collaborating with teams to enhance delivery capability in Customer Service Lending.
Responsibilities
- Conduct detailed change impact assessments and manage associated people risks
- Plan and lead fit‑for‑purpose change approaches to maximise adoption and value
- Identify, engage, and manage internal and external stakeholders
- Drive transition and adoption through communications, training, coaching, and metrics
- Design and track business readiness and change adoption measures
- Develop core change artefacts, including impact assessments, plans, and communications
- Create engaging change collateral (presentations, training, and reference materials)
- Define and track change success measures and adoption outcomes
- Collaborate across the wider Change, Performance & Marketing team to share knowledge and improve outcomes
Requirements
- Experience delivering end‑to‑end organisational change management within complex environments
- Proven capability in conducting change impact assessments whilst considering people‑related risks
- Demonstrated experience developing and executing fit‑for‑purpose change strategies and plans
- Experience leading stakeholder engagement across senior leaders, delivery teams, and impacted groups
- Strong communication skills with experience creating and delivering clear, compelling change messaging
- A leadership background with the ability to lead and coach others in change delivery (desirable)
- Understanding and experience working within Home Lending (desirable)
- Understanding and experience delivering end‑to‑end organisational change management in assisted channels (desirable)
- Banking and/or financial services experience (desirable)
Benefits
- Flexible Working Options : Hybrid work and a supportive team that understands work / life balance
- Additional Leave : Purchased annual leave, parental leave and up to 5 days of “Life Leave” each year
- Financial Wellbeing : Competitive salary, superannuation, performance bonus incentives, and exclusive employee banking benefits
- Health & Lifestyle : Fitness Passport, Health Hub and mental health support
- Development & Recognition : Career development programmes and recognition rewards
- Community Engagement : Paid volunteering leave and opportunities for community secondments
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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