Partnership Development Manager for Infobip focusing on North American partnerships and strategy execution. Securing high - impact relationships and driving revenue in B2B tech environment.
About the role
- Delivery Manager overseeing delivery and performance of tolling system components. Engaging with transportation agencies to ensure client satisfaction and compliance with service agreements.
Responsibilities
- Oversee the end-to-end delivery of services to clients or customers, ensuring adherence to service level agreements (SLAs) and customer satisfaction targets.
- Build and maintain strong relationships with clients, acting as the primary point of contact for service-related discussions, escalations, and issue resolution.
- Monitor performance metrics, including availability, reliability, responsiveness, and quality, and take appropriate actions to address deviations or issues.
- Lead and manage a team of delivery personnel, providing guidance, coaching, and support to ensure high performance, professional development, and employee satisfaction.
- Prepare and present regular service performance reports, highlighting key metrics, achievements, challenges, and improvement initiatives to management and clients.
- Collaborate with the sales and legal teams to review and negotiate service contracts, ensuring that contractual commitments align with the organization's capabilities and resources.
- Manage relationships with third-party vendors, suppliers, and subcontractors involved in service delivery, ensuring compliance with contractual obligations and quality standards.
- Identify, assess, and manage service delivery risks, ensuring contract compliance.
Requirements
- Have at least five (5) years of experience working in a delivery management role.
- Demonstrate familiarity with relevant transportation and tolling industry technologies, systems, and software.
- Possess strong leadership and people management abilities, with experience managing and motivating teams.
- Exhibit analytical and problem-solving skills to identify issues, analyze data, and drive process improvements.
- Have a results-oriented mindset focusing on customer satisfaction and service quality.
- Demonstrate excellent communication and interpersonal skills to interact with clients, stakeholders, and cross-functional teams effectively.
- Be proficient with the MS Office Suite, including Microsoft Project.
- Must have dependable transportation and the ability to travel to client locations as needed.
Benefits
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
- Retirement Savings: We will support you as you save for your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
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