About the role

Delivery Manager overseeing delivery and performance of tolling system components. Engaging with transportation agencies to ensure client satisfaction and compliance with service agreements.

Responsibilities

Oversee the end-to-end delivery of services to clients or customers, ensuring adherence to service level agreements (SLAs) and customer satisfaction targets.
Build and maintain strong relationships with clients, acting as the primary point of contact for service-related discussions, escalations, and issue resolution.
Monitor performance metrics, including availability, reliability, responsiveness, and quality, and take appropriate actions to address deviations or issues.
Lead and manage a team of delivery personnel, providing guidance, coaching, and support to ensure high performance, professional development, and employee satisfaction.
Prepare and present regular service performance reports, highlighting key metrics, achievements, challenges, and improvement initiatives to management and clients.
Collaborate with the sales and legal teams to review and negotiate service contracts, ensuring that contractual commitments align with the organization's capabilities and resources.
Manage relationships with third-party vendors, suppliers, and subcontractors involved in service delivery, ensuring compliance with contractual obligations and quality standards.
Identify, assess, and manage service delivery risks, ensuring contract compliance.

Have at least five (5) years of experience working in a delivery management role.
Demonstrate familiarity with relevant transportation and tolling industry technologies, systems, and software.
Possess strong leadership and people management abilities, with experience managing and motivating teams.
Exhibit analytical and problem-solving skills to identify issues, analyze data, and drive process improvements.
Have a results-oriented mindset focusing on customer satisfaction and service quality.
Demonstrate excellent communication and interpersonal skills to interact with clients, stakeholders, and cross-functional teams effectively.
Be proficient with the MS Office Suite, including Microsoft Project.
Must have dependable transportation and the ability to travel to client locations as needed.

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.