(Senior) Product Manager at ControlExpert revolutionizing the automotive damage assessment process using AI technologies for efficient evaluation and clear communication with customers, workshops and insurers.
About the role
- Product Manager managing Pay Later products across platforms at Synchrony. Collaborating with technology and business teams to drive innovation and meet customer needs
Responsibilities
- Manage, develop, and drive Synchrony’s Pay Later product across all platforms.
- Drive the vision and roadmap of innovative new capabilities to keep the business as an industry leader in the space.
- Partner with the various technology teams to drive efficiency and commercialization of the product across the franchise.
- Lead planning meetings and provide advice and guidance on direction of product.
- Responsible for understanding industry insights, consumer intel and market analysis, and benchmarking Synchrony’s products against competition – coordinating and communicating findings across clients and platforms.
- Will require collaboration with customers, research and insights, team members, and outside influencers to ensure a solid and well-rounded understanding of products and developing needs.
- Collaborate with Product Marketing on the marketing and positioning for your product.
- Liaise with Business Development to ensure consumer products are appropriately represented in RFPs, that business cases are developed with the optimal product strategies, and to guide the new business implementation teams to ensure the product is built properly for new portfolios.
- Work with cross-functional teams to identify gaps, product needs and growth opportunities, while partnering with key stakeholders to help prioritize efforts against other initiatives.
- Proactively engage with Compliance and Legal to ensure adherence with all external and internal compliance and regulatory requirements.
- Own product enhancements from ideation to execution, including product specifications and requirements, wing-to-wing experience, testing and cost/benefit analysis.
- Lead cross-functional teams, in a matrixed environment, through project plans that include major milestones, critical risk indicators, measures of success and contingencies.
- Monitor and report on key metrics for the products to assess the success of the product and features and determine necessary enhancements.
Requirements
- Bachelor's Degree or, in lieu of a degree, a high school diploma and 10 years of marketing or product experience in the credit card or financial services industries
- Minimum of 6 years marketing or product expertise that includes a proven track record of launching new products or applications with demonstrated business impact
- Ability to influence and coordinate multi-functional teams
- Effective verbal and written communication skills across functions and multiple levels of leadership
- Ability and flexibility to travel for business as required
- Credit card, consumer finance or financial services industry experience including the Buy Now Pay Later product
- Experience within installment loan marketplace and understanding of latest customer experiences, features, enhancements, news and trends in the space
- Demonstrated ability to manage complex initiatives and projects in a matrixed environment.
- Outstanding communications, relationship building, influencing and collaboration skills.
- Strategic thinking with ability to develop and implement actionable plans to drive business results.
- 5+ years marketing or product innovation/management experience
- 5+ years managing people and teams
- Strong background working with clients, reporting on performance and delivering results.
- Demonstrated project management skills.
- Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing environment.
- P&L experience with solid understanding of business financials
- Current on financial services, payments industry trends, competitors, emerging technologies and companies
- Strong technical knowledge (financial services)
- Product commercialization experience, marketing and communications expertise
Benefits
- 401(k) matching
- Flexible work hours
- Paid time off
- Work from home options
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