Insurance Transfer Representative generating leads for Licensed Insurance Agents via inbound calls. Answering eligibility questions and transferring calls while maintaining professionalism.
About the role
- Customer Manager at Swiss Re ensuring clients' needs for International Programs are met. Building relationships and leveraging data to deliver excellent service and support operational performance.
Responsibilities
- Establish meaningful relationships with existing and prospect customers
- Develop a deep understanding of customers' needs and translate them into executable opportunities to provide relevant solutions and services
- Leverage data & analytics to ensure first-class service delivery in the provision of International Programs fronted for our customers
- Monitor and report on operational program performance and address issues to ensure agreed service levels are kept within agreed tolerances
- Drive and inspire cross-functional teams to deliver best value propositions
- Liaise with International Financial Management and Technical Accounting teams to understand cash position across program portfolio and support provision of information and updates to the client
- Engage in preparing and reviewing legal documents and contracts preparation/renewals
- Support in the creation and maintenance of guidelines and standard operating procedures
- Develop and maintain communication and training materials for customers
Requirements
- Minimum 5 years of insurance industry experience preferably in client management, consulting, or project management
- Knowledgeable in the administration of global insurance programs and commercial insurance policies
- Demonstrated ability of managing stakeholders at every level of the organization, internationally, internally and externally
- Excellent communication and negotiation skills, both verbally and in writing
- Fluency in English is a must; German is highly appreciated; other languages are an asset
- Highly detail- and solution-oriented with a focus on quality and customer experience
- Strong analytical skills, with the ability to simplify the complicated
- Highly organized and capable of handling multiple priorities at the same time
- Goal-orientation and commitment to continuous learning
- Taking ownership of tasks and completing them independently
- Excellent computer skills including proficiency in MS Office applications and data analysis software (e.g., Stargate and Power BI)
Benefits
- Attractive performance-based variable compensation component
- Variety of global and location specific benefits
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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