Hybrid International Programs Insurance Customer Manager

Posted last month

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About the role

  • Customer Manager at Swiss Re ensuring clients' needs for International Programs are met. Building relationships and leveraging data to deliver excellent service and support operational performance.

Responsibilities

  • Establish meaningful relationships with existing and prospect customers
  • Develop a deep understanding of customers' needs and translate them into executable opportunities to provide relevant solutions and services
  • Leverage data & analytics to ensure first-class service delivery in the provision of International Programs fronted for our customers
  • Monitor and report on operational program performance and address issues to ensure agreed service levels are kept within agreed tolerances
  • Drive and inspire cross-functional teams to deliver best value propositions
  • Liaise with International Financial Management and Technical Accounting teams to understand cash position across program portfolio and support provision of information and updates to the client
  • Engage in preparing and reviewing legal documents and contracts preparation/renewals
  • Support in the creation and maintenance of guidelines and standard operating procedures
  • Develop and maintain communication and training materials for customers

Requirements

  • Minimum 5 years of insurance industry experience preferably in client management, consulting, or project management
  • Knowledgeable in the administration of global insurance programs and commercial insurance policies
  • Demonstrated ability of managing stakeholders at every level of the organization, internationally, internally and externally
  • Excellent communication and negotiation skills, both verbally and in writing
  • Fluency in English is a must; German is highly appreciated; other languages are an asset
  • Highly detail- and solution-oriented with a focus on quality and customer experience
  • Strong analytical skills, with the ability to simplify the complicated
  • Highly organized and capable of handling multiple priorities at the same time
  • Goal-orientation and commitment to continuous learning
  • Taking ownership of tasks and completing them independently
  • Excellent computer skills including proficiency in MS Office applications and data analysis software (e.g., Stargate and Power BI)

Benefits

  • Attractive performance-based variable compensation component
  • Variety of global and location specific benefits

Job title

International Programs Insurance Customer Manager

Job type

Experience level

Mid levelSenior

Salary

€42,000 - €70,000 per year

Degree requirement

No Education Requirement

Location requirements

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