Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
About the role
- Customer Support Specialist at Swan, Europe's embedded banking specialist. Managing customer inquiries and improving operational processes in a hybrid role.
Responsibilities
- Manage high volumes of customer requests via ticketing platform
- Drive product evolution and identify automation opportunities
- Ensure service excellence and meet SLAs and CSAT
- Become an expert on specific operational flows
- Spot recurring pain points and suggest product improvements
- Use AI tools to increase efficiency
Requirements
- Minimum 2-3 years of experience in a Customer Support, Customer Success, or Operations role
- Strong written communication skills (clarity, empathy, accuracy)
- Experience with Zendesk strongly preferred
- Comfort with technical products
- Curiosity, proactiveness, and collaboration
- Problem-solving approach
Benefits
- 25 days + RTT
- Meal Vouchers
- Monthly mobility package for employees
- Health insurance (mutuelle) : Alan
- Discounts on subscriptions for sports activities
- Access to Moka Care for mental health and wellness
- Hybrid remote policy: possibility of working from home for 2 days per week
- Annual offsite gathering
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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