Manager of Customer Support leading a team focused on order process improvements and customer experience in North America. Overseeing operations in Bohemia, NY and Marlborough, MA.
About the role
- Customer Support Specialist at Swan providing exceptional support to partners and clients. Handling inquiries efficiently while exceeding service quality expectations in a hybrid work environment.
Responsibilities
- Provide superior customer support to our partners, end clients, and internal stakeholders
- Handle high volumes of requests with speed, precision, and vigilance
- Quickly distinguish urgent from non-urgent tickets
- Collaborate cross-functionally to deliver solutions
- Consistently meet or exceed Service Level Agreements (SLAs)
Requirements
- 3+ years of experience in Customer Support within a start-up/scale-up
- At least 1 year minimum as a Freelancer
- Fluent in English and French
- Knowledge of banking law, financial crime (fincrime), and fraud is highly appreciated
- Experience with Zendesk strongly preferred
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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