Hybrid Territory Service and Sales Manager – Medical Equipment

at Prescott's, Inc

• Job title: Territory Service and Sales Manager – Medical Equipment
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $80,000 - $150,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Austin, United States

About the role

• Territory Service and Sales Manager at Prescott's, Inc., focusing on medical equipment support and sales in assigned territories. Involves technical service delivery and strategic account growth.

Responsibilities

• Inspect and assess medical equipment to identify service needs, diagnose operational issues, and recommend appropriate repair or maintenance solutions
• Perform scheduled preventative maintenance and safety inspections on surgical microscopes and related equipment in accordance with OEM and company standards
• Drive service-based growth by expanding service contracts, generating leads, and converting prospects into long-term service clients within the assigned territory
• Build and maintain trusted relationships with key stakeholders - surgeons, physicians and hospital administrators - by delivering high-quality service and support
• Educate healthcare professionals on the value and reliability of Prescott's repair, refurbishment, and maintenance services, ensuring they receive responsive and personalized solutions
• Travel to customer sites to perform hands-on service work, attend service-focused meetings, and conduct proactive outreach to identify service opportunities
• Earn commissions through the sale of refurbished microscopes, parts, accessories, and long-term service agreements that enhance client operations and minimize downtime
• Respond promptly to multiple weekly service calls, prioritizing urgent repair needs and delivering fast, effective resolutions to keep clinical operations running smoothly
• Ensure all service activities align with company policies, procedures, and regulatory requirements to maintain safety, compliance, and service excellence
• Represent Prescott's at industry conferences and trade shows by showcasing our service capabilities, engaging with new clients, and strengthening brand awareness

Requirements

• High school diploma or GED required
• Mechanical and technical aptitude, ideally with hands-on experience troubleshooting, repairing, or maintaining complex equipment (medical or industrial equipment preferred)
• Possess the drive to achieve sales targets and maintain high levels of customer satisfaction
• Proficient in using CRM systems (NetSuite) a plus, field service software, and Microsoft Office Suite (especially Outlook, Excel, and PowerPoint)
• Ability to read and interpret service manuals, schematics, and technical documentation
• Ability to sell service agreements, parts, and refurbished equipment through value-based selling techniques
• Strong consultative sales skills with the ability to uncover customer needs and propose tailored solutions
• Excellent relationship-building skills with healthcare professionals including surgeons and hospital administrators
• Ability to learn and manage the full sales cycle—from prospecting and lead generation to closing and post-sale follow-up
• Highly organized with strong time management skills and the ability to prioritize in a dynamic, service-driven environment
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making ability in the field
• Self-motivated, goal-oriented, and comfortable working independently
• Commitment to providing exceptional service and fostering long-term client relationships
• Willingness to travel frequently within the assigned territory (typically 60–80% travel)

Benefits

• Company car, cell phone and iPad will be provided
• Paid time off
• Healthcare insurance (medical dental, and vision coverage)
• Accident insurance, critical illness, and hospital indemnity insurance
• Short term (employee paid) and long-term disability (employer paid)
• 401K plan with company matching.
• Continuous learning and development - offering opportunities for training, workshops, and certifications.
• Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive.