Director of IT Operations & Infrastructure overseeing global infrastructure strategy at Oxford Instruments. Managing teams and service delivery while ensuring compliance and security standards are met.
About the role
- Senior VP of Operations overseeing strategic excellence at Bookit.com, a next-gen travel and rewards platform.
Responsibilities
- Develop and execute operational strategies that drive Bookit.com's rapid growth across travel, experiences, retail, and payments verticals
- Partner with executive leadership to align operational initiatives with company objectives and growth targets, ensuring efficiency and cost optimization
- Support the CEO and Executive Team in serving our B2B2C brand clients and developing foundational partnerships across the travel and experiential industries
- Serve as primary liaison between Bookit.com leadership and its founding partners, (ONE Company, Starboard, Superlogic and affiliates)
- Collaborate closely with our Product, Technology, Marketing, and Finance teams to optimize the Bookit.com platform for our brand clients and ensure a seamless end-to-end customer experience for our end users
- Oversee the Customer Service team, ensuring reliable 24/7 support
- Develop business continuity plans in the event of travel disruptions, or other unforeseen events
- Oversee hiring, company goal setting, and personnel evaluation/development
- Foster a culture of continuous improvement, accountability, and data-driven decision-making
- Define and track key operational metrics to measure performance and outcomes
- Stay ahead of industry trends, emerging technologies, and best practices in travel operations, e-commerce fulfillment, and experiential services
- Execute with minimal oversight, navigating complex challenges from concept to completion
Requirements
- 10+ years scaling operations in **high-growth online travel, e-commerce, or fintech**
- 5+ years in **executive leadership (VP+ with P&L responsibility)**
- Proven success scaling **multi-sided marketplaces** with complex inventory management
- Strong **vendor and partner management** experience at scale
- Track record with **major online travel platforms** (Expedia, Booking.com, Marriott, etc.), **experiential** companies, or startups preferred
- Exceptional **leadership and team-building** skills with experience growing cross-functional operations teams
- Proficiency with **modern ops tech stacks, CRM systems, BI, and AI-driven tools**
- Collaborative, adaptable leader who contributes positively to **company culture **
- **Spanish proficiency** a plus; **Web3/crypto familiarity** strongly preferred
Benefits
- Health care plan (Medical, Dental & Vision)
- Vacation: Flexible/Unlimited PTO with manager approval.
- 401K Plan – Tax-Deferred and/or Roth options
- Collaborative culture with industry veterans and mission-driven builders
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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