Senior Operations Manager leading operational excellence in Holley Performance Brands' Safety Division. Driving manufacturing performance and ensuring compliance with safety regulations and best practices.
About the role
- Manage TechOps & Support operations ensuring client expectations are met. Oversee daily operations by guiding team and implementing monitoring solutions for various technical layers.
Responsibilities
- Manage and oversee the daily operations by assigning/scheduling work to department members based on competencies.
- Manage monitoring solution of all the involved layers.
- Manage client expectations by committing to SLAs, performing quality reviews, and maintaining performance metrics.
- Create and update a periodic proactive maintenance plan for all the involved layers including data, logic, and performance maintenance.
- Work with the technical sales team to provide proper sizing for the incoming support projects considering the requested scope.
- Follow up on the financial status of the owned projects.
- Identify, clearly communicate, and plan how to meet department(tactical)/team goals and define and communicate team members’ roles.
- Identify training and development needs and coaches team members on achieving goals.
- Recruit and select high performers, develop talent, and recognize performance.
Requirements
- Bachelor's degree of Computer Science or Engineering or a related field
- 9+ years of relevant experience
- 3+ years of people management experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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