Coordenador das dark stores do Zé Delivery na Nidos Logística. Garantindo eficiência na operação e supervisão das equipes responsáveis pelo recebimento e despacho de pedidos em Belo Horizonte.
About the role
- Support Specialist ensuring smooth operations and providing technical support for banking systems at MUFG. Collaborating with teams to maintain reliability and resolve incidents.
Responsibilities
- Provide first line and second-line support for customer-facing and processing systems
- Investigate, resolve, and document incidents related to payment systems
- Proactively identify and mitigate potential issues
- Work closely with cross-functional teams to implement solutions and improve system functionality
- Liaise with third-party payment providers and vendors
- Analyze and report on payment system performance
- Maintain detailed technical documentation for payment systems
- Ensure that payment processes meet relevant regulatory requirements and security standards
- Lead outage calls with business partners, development teams and senior management
Requirements
- Min 7 years+ experience
- Strong understanding of banking applications, APIs, and integration frameworks
- Proven ability to analyze and resolve complex technical issues under pressure
- Excellent verbal and written communication skills
- Proficiency in system monitoring tools, SQL, Java, Spring Kafka, RESTful web services, OpenShift, and scripting languages (e.g., Python, Shell)
- Comfortable working in a fast-paced environment and managing multiple priorities
- Experience with monitoring tools like Splunk & Dynatrace
- Understanding of Web and Application servers
- Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience
Benefits
- comprehensive health and wellness benefits
- retirement plans
- educational assistance and training programs
- income replacement for qualified employees with disabilities
- paid maternity and parental bonding leave
- paid vacation
- sick days
- holidays
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