Customer Success Manager guiding onboarding processes for clients at ApprovalMax. Focusing on relationship management, metrics monitoring, and collaboration for customer growth in Brisbane.
About the role
- Customer Success Manager at Sumax fostering client relationships and driving success in online marketing efforts. Managing onboarding, customer insights, and satisfaction.
Responsibilities
- Relationship management at the highest level: You build strong, long-term customer relationships and actively maintain them.
- Driving success for our clients: With your deep understanding of our services (SEO, SEA, Content Marketing) and your analytical skills, you develop targeted measures that help our clients achieve sustainable success.
- Proactive client support: You identify clients' potentials and challenges early and develop proactive solutions to ensure they get the maximum benefit from our services.
- Onboarding & retention: You are responsible for the successful onboarding of new clients and continuously work to promote their satisfaction and loyalty.
- Performance monitoring and reporting: You keep an eye on your clients' KPIs, analyze results, and present achieved successes and optimization opportunities in regular reviews.
- Optimizing customer retention: You develop measures for long-term customer retention and, with your market and client insight, are able to continuously identify and implement new opportunities to increase customer satisfaction.
Requirements
- Experience in an agency (ideally in digital marketing or a similar consultative role)
- Experience in online marketing preferred
- Excellent communication skills and a strong customer focus
- Ability to present complex topics clearly and in a customer-oriented manner
- Analytical mindset and ability to solve problems in a goal-oriented way
Benefits
- Hybrid workplace
- Company pension scheme with employer contributions
- Modern equipment including your own laptop and multiple monitors
- Training and development opportunities through courses, events, and more
- Discounted gym membership
- Well connected location directly at the beautiful Phoenix See in Dortmund
- Team breakfast — at least once a month
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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