Customer Success Manager at Homebot assisting customers in leveraging the platform for retention and growth. Building long - term relationships with enterprise clients and managing key accounts.
About the role
- Customer Success Manager enhancing client relationships while managing onboarding and retention for online marketing. Focused on SEO, SEA, and Client Satisfaction in a hybrid setting.
Responsibilities
- Relationship management at the highest level: You build strong, long-term customer relationships and actively maintain them.
- Driver of customer success: With your deep understanding of our services (SEO, SEA, Content Marketing) and your analytical skills, you develop targeted measures that help our clients achieve sustainable success.
- Proactive account management: You identify clients' potential and challenges early and develop proactive solutions to ensure they gain the maximum benefit from our services.
- Onboarding & retention: You are responsible for the successful onboarding of new clients and continually work to promote their satisfaction and loyalty.
- Performance monitoring and reporting: You keep an eye on clients' KPIs, analyze results, and present achieved successes and optimization opportunities in regular review meetings.
- Optimization of customer retention: You develop measures for long-term client retention and, with your sense for market and customer needs, can repeatedly identify and implement new opportunities to increase customer satisfaction.
Requirements
- Experience in an agency (ideally in digital marketing or a similar consulting role)
- Experience in online marketing is a plus
- Excellent communication skills and a strong customer focus
- Ability to explain complex topics in a clear, customer-oriented way
- Analytical mindset and a goal-oriented approach to problem solving
Benefits
- Hybrid workplace
- Company pension plan with employer contributions
- Modern equipment with a personal laptop & sufficient monitors
- Professional development opportunities including training, events & more
- Discounted gym membership
- Well connected location directly at the beautiful Phoenix Lake (Phoenix See) in Dortmund
- Team breakfast, at least once a month
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager at IMAIOS ensuring the successful onboarding and use of medical e - learning solutions for B2B clients in healthcare. Focused on relationship management and client satisfaction.
Leads operational service excellence for high - value global customers at Digital Realty. Acts as a trusted advisor, ensuring customer health and long - term partnership.
Customer Success Manager responsible for client relationships and onboarding for amber's AI search platform. Focusing on customer retention and upselling strategies within a hybrid work model.
Customer Success Analyst responsible for managing relationships and implementing solutions for loyalty platforms. Focused on data - driven strategies and high - level customer experiences.
Leading the strategy for client retention and expansion at BONIFIQ. Focus on transforming clients into strategic partners through data intelligence and loyalty consulting.
Customer Success Associate at Mad Mobile responsible for customer account management and engagement. Ensuring customer satisfaction through proactive support and relationship building.
Customer Success Manager at FieldClock enhancing relationships with top tier customers in AgTech sector. Leading onboarding and product usage optimization while being a key local contact in California.
Client Success Manager responsible for ensuring client satisfaction and driving solution adoption for a strategic FIS client in wealth management. Leading executive communications and cross - functional collaboration.
Customer Success Manager ensuring long - term success and retention of partnerships at Meazure Learning. Managing 5 - 10 strategic accounts to enhance customer experience and satisfaction.