Senior Customer Success Manager managing enterprise accounts for Vibe.co, a streaming TV advertising company. Building client relationships and driving revenue outcomes with strategic insights and campaign excellence.
About the role
- Customer Success Manager enhancing client relationships while managing onboarding and retention for online marketing. Focused on SEO, SEA, and Client Satisfaction in a hybrid setting.
Responsibilities
- Relationship management at the highest level: You build strong, long-term customer relationships and actively maintain them.
- Driver of customer success: With your deep understanding of our services (SEO, SEA, Content Marketing) and your analytical skills, you develop targeted measures that help our clients achieve sustainable success.
- Proactive account management: You identify clients' potential and challenges early and develop proactive solutions to ensure they gain the maximum benefit from our services.
- Onboarding & retention: You are responsible for the successful onboarding of new clients and continually work to promote their satisfaction and loyalty.
- Performance monitoring and reporting: You keep an eye on clients' KPIs, analyze results, and present achieved successes and optimization opportunities in regular review meetings.
- Optimization of customer retention: You develop measures for long-term client retention and, with your sense for market and customer needs, can repeatedly identify and implement new opportunities to increase customer satisfaction.
Requirements
- Experience in an agency (ideally in digital marketing or a similar consulting role)
- Experience in online marketing is a plus
- Excellent communication skills and a strong customer focus
- Ability to explain complex topics in a clear, customer-oriented way
- Analytical mindset and a goal-oriented approach to problem solving
Benefits
- Hybrid workplace
- Company pension plan with employer contributions
- Modern equipment with a personal laptop & sufficient monitors
- Professional development opportunities including training, events & more
- Discounted gym membership
- Well connected location directly at the beautiful Phoenix Lake (Phoenix See) in Dortmund
- Team breakfast, at least once a month
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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