Senior Sales Manager managing B2B Sales and building market presence for innovative CRM software at Planelio. Collaborating with management to shape sales and customer onboarding processes in the furniture industry.
About the role
- Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
Responsibilities
- Managing day-to-day needs for colocation, cloud, and managed service customers
- Ensure customers derive maximum value and utilization from products and services
- Build and maintain customer relationships in an IT organization post sale
- Onboarding of new customers including platform training
- Create and execute customer engagement plans
- Collaborate with the Sales team for success and identifying growth opportunities
- Responsible for maintaining revenue by executing Net Retention Action plans
Requirements
- 2-3 years Customer Service Experience in a high transactional role
- Previous experience in supporting high profile, technical accounts
- High level of technical product knowledge
- Ability to translate customer technical needs to Flexential’s solutions
- Salesforce.com experience preferred
- Contract and Commercial negotiation experience preferred
- 1 year Customer Success experience preferred
Benefits
- Medical, Telehealth, Dental and Vision
- 401(k)
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- Life and AD&D
- Short Term and Long-Term disability
- Flex Paid Time Off (PTO)
- Leave of Absence
- Employee Assistance Program
- Wellness Program
- Rewards and Recognition Program
Job title
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Experience level
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Degree requirement
Tech skills
Location requirements
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