Customer Success Manager at RoomRaccoon helping hotel partners maximize value and drive growth opportunities. Collaborating with various departments to ensure a seamless customer journey and product usage.
About the role
- Microsoft Dynamics 365 CRM Delivery Lead at PwC overseeing CRM solutions implementation and strategy. Leading a team and fostering client relationships for enhanced operational efficiency.
Responsibilities
- Build and guide a team of CRM professionals
- Lead successful implementation projects and deliver valuable insights to clients
- Foster a strong partnership with Microsoft to capitalize on growth opportunities
- Identify and seize opportunities to engage with clients
- Work closely with clients to deliver tailored solutions
- Build and lead a high-performing team of CRM experts
Requirements
- Consulting and/or operational experience
- Profound knowledge and expertise in CRM systems, particularly Microsoft 'Dynamics 365 Sales & Service'
- Leadership qualities and the ability to be recognized as a subject matter expert
- Project management and project planning skills
- Clear and articulate written and verbal communication skills
- Good facilitation, delivery skills, presentation and report writing skills
- Effective leadership and people management skills
- Ability to develop and manage senior-level relationships
- Ability to work on a number of projects, meet deadlines and manage stakeholder expectations
- A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.
Benefits
- Competitive compensation
- Variable incentive pay programs
- Professional development opportunities
- Inclusive benefits and flexibility programs
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