Senior Customer Success Manager managing enterprise accounts for Vibe.co, a streaming TV advertising company. Building client relationships and driving revenue outcomes with strategic insights and campaign excellence.
About the role
- Customer Success Associate managing a large and diverse portfolio of customers at GBG. Focus on delivering value throughout the customer lifecycle and enhancing product adoption.
Responsibilities
- Manage base revenue retention across a large portfolio of customers using GBG solutions, leveraging systems and tools to drive scalable engagement
- Monitor customer health metrics, identify trends and risks, and implement improvement plans where needed
- Build and deepen relationships with existing customer contacts while identifying and engaging new stakeholders
- Identify customer challenges and partner with Customer Growth teams to surface upsell and cross-sell opportunities (CSQLs)
- Plan and execute key lifecycle engagements, including business reviews, renewal conversations, and internal account planning
- Develop strong expertise in GBG’s solutions and articulate their value across multiple customer use cases
- Guide customers toward best-practice product adoption aligned to their business needs
- Monitor daily volumes and usage patterns to identify peaks, valleys, or anomalies, and coordinate appropriate actions or resolutions
- Collaborate closely with Customer Support to understand recurring issues and broader customer or vertical-level trends
- Work cross-functionally with internal teams to resolve customer needs efficiently and effectively
- Identify and champion opportunities to improve operational efficiency for both customers and GBG
- Demonstrate curiosity by leveraging existing systems, data, and emerging technologies, including AI, to enhance customer value and engagement
Requirements
- Motivated self-starter eager to work directly with customers and build a career in Customer Success
- Passion for delivering a best-in-class customer experience
- Confidence owning and managing customer escalations through resolution
- Ability to translate data, insights, and outcomes into clear and compelling success stories
- Comfort working cross-functionally in a fast-paced, dynamic environment
- Proactive, solutions-oriented mindset with strong execution skills
- Genuine interest in product capabilities and how they solve real customer problems
- Agility to operate in ambiguous situations with an entrepreneurial approach
- Curiosity about new ways of working, including using AI and automation to deliver value faster and more efficiently
- Familiarity with tools such as Microsoft Office, Salesforce, Power BI or Tableau, Gong, and/or customer success platforms
- Experience in identity verification or fraud prevention or familiarity with sectors such as gaming, banking, fintech, lending, insurance, retail, or technology, is a plus
Benefits
- As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered.
- Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
- To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch.
- You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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