Analista de Customer Success Pleno responsável pela gestão de carteira de clientes na Smartspace. Focado em retenção, engajamento e expansão de receita através de soluções SaaS.
About the role
- Senior Customer Success Manager managing enterprise accounts for Vibe.co, a streaming TV advertising company. Building client relationships and driving revenue outcomes with strategic insights and campaign excellence.
Responsibilities
- Manage the full client lifecycle — from campaign launch through optimization — for a portfolio of enterprise accounts
- Build deep, trust-based relationships by proactively surfacing insights, best practices, and strategic recommendations
- Serve as the primary point of contact, ensuring clients are consistently deriving measurable value from the platform
- Own renewal and expansion targets across your book of business
- Identify and pursue upsell and cross-sell opportunities through a deep understanding of each client's goals
- Forecast account health accurately and act early on risk signals
- Guide clients through campaign strategy, execution, and performance optimization on the Vibe platform
- Contextualize platform results within a broader multi-channel strategy, including incrementality measurement and ROAS framing
- Translate performance data into clear, actionable recommendations that clients can act on immediately
- Bring customer feedback and unmet needs directly into product and roadmap conversations
- Partner with Sales, Product, and Analytics to resolve challenges and improve the platform experience
- Represent the customer perspective in internal decisions without losing sight of business priorities
Requirements
- 5+ years managing mid-market or enterprise accounts on a digital advertising platform — streaming TV, paid social, search, or similar
- Proven track record of hitting retention and expansion targets across a named account portfolio
- Hands-on experience with incrementality measurement and the ability to contextualize ROAS within a full-funnel marketing strategy
- Comfort working across CRM and analytics tools to monitor account health, build reports, and drive scalable engagement
- Ability to operate independently across a cross-functional environment — you don't wait to be told what the problem is
Benefits
- Variable pay — based on objectives you hit. No arbitrary targets.
- Hybrid flexibility — We're in NYC's Flatiron District and our team is in 3x a week!
- Full health coverage — Comprehensive medical, dental, and vision insurance.
- 401(k) with matching — We invest in your future, not just your output.
- Unlimited PTO — Take the time you need. We measure results, not hours.
- Parental leave — Paid leave for all parents.
- Annual offsite — The whole team, once a year, somewhere worth the trip.
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