SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer’s journey, without getting all the headaches and hassles that come with traditional CRMs.
For too long, companies have been stuck with high-maintenance CRMs that require too much manual entry to be useful or offer too little functionality to actually get the job done.
It’s time to let the platform do the work.
And that means three things: no blind spots, no busy work, and no roadblocks.
Only SugarCRM brings this approach to achieving high-definition customer experience.

SugarCRM

Browse and apply for open jobs at SugarCRM.

software-engineer

SugarCRM is a leading provider of customer relationship management (CRM) software that caters to B2B manufacturers and other industries. The company offers solutions designed to streamline complex sales cycles and improve customer service through advanced automation and AI-powered insights. SugarCRM provides a unified view of customer data, helping businesses enhance their decision-making processes and predict sales performance. Their platform supports integrations with modern and legacy systems, accommodating various business needs. SugarCRM also delivers services in marketing automation and revenue intelligence, making it a comprehensive CRM choice for businesses seeking to improve productivity and customer engagement.

SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer’s journey, without getting all the headaches and hassles that come with traditional CRMs. 

For too long, companies have been stuck with high-maintenance CRMs that require too much manual entry to be useful or offer too little functionality to actually get the job done. It’s time to let the platform do the work. And that means three things: no blind spots, no busy work, and no roadblocks. Only SugarCRM brings this approach to achieving high-definition customer experience.

• Facilitate agile ceremonies, maintain sprint boards, remove blockers, and implement retrospective feedback to enhance team processes
• Define product roadmaps and technical vision with stakeholders, communicate progress, ensure quality standards, and align architecture with business goals
• Track key metrics (velocity, cycle time, defect rates), balance workloads, and implement data-driven planning for sustainable delivery
• Champion GAI tool adoption, track usage, measure impact, and integrate into team workflows and performance evaluation
• Manage cross-team dependencies through clear integration points, API contracts, coordinated releases, and comprehensive documentation
• Present team progress to stakeholders and collaborate cross-functionally with product managers, architects, and other teams in technical discussions
• Conduct 1:1s, establish goals, perform reviews, create career development frameworks, and mentor team members through technical challenges
• Build positive team culture promoting innovation, collaboration, and continuous learning
• Handle compensation decisions, promotions, hiring, and advocate for resources to address team gaps
• Lead technical decision-making including architecture, technology selection, code reviews, engineering standards, and transforming business requirements into optimized solutions
• Provide hands-on technical guidance, establish architectural best practices, identify risks through proof-of-concepts, and develop strategies for eliminating technical debt
• Plan and execute projects by breaking down requirements, estimating timelines, staying current with emerging technologies, and proactively identifying codebase improvement opportunities

Manager, Sustainment Engineering

Manager of Sustainment Engineering oversees application development and ensures agile best practices at SugarCRM. Leading technical roadmaps and team collaboration in a hybrid work environment.

support-engineer

• Design, build, and maintain reporting dashboards and data visualizations that provide clear visibility into support operations, case patterns, agent productivity, backlog health, and customer sentiment.
• Surface trends and anomalies in case volume, escalation rates, SLA compliance, and agent performance to identify operational gaps and improvement opportunities.
• Analyze workforce distribution and utilization to support staffing decisions, regional load balancing, and shift planning.
• Provide insights into customer-raised case patterns, including product-related issues, recurring themes, and root causes, to guide proactive support and cross-functional alignment.
• Collaborate with Support Operations and leadership to translate operations needs into actionable metrics and reporting frameworks.
• Own and drive ad-hoc improvement programs, from automation and taxonomy projects to escalation process changes, ensuring insights turn into measurable outcomes.
• Ensure data accuracy, consistency, and integrity across systems, driving confidence in operational metrics used for decision-making.
• Enable a data-driven culture by providing self-serve reporting guidance and fostering data literacy within the Technical Support organization.
• Act as a flexible, utility player across Support Ops—able to take on diverse initiatives that enhance operational performance, even if they sit outside traditional reporting responsibilities.

Support Operations Analyst

Operations Analyst managing reporting and insights across Technical Support at SugarCRM. Collaborating on operational improvements and data-driven decisions with the team.

financial-planning-and-analysis

• You will focus on partnering with go-to-market leaders to deliver accurate forecasting, and pipeline insights.
• You will work cross-functionally to build revenue forecasts, financial models, track KPIs and provide data-driven insights.
• The finance team fosters a culture of accountability, curiosity, and continuous improvement within the finance team.
• Reporting to the VP of FP&A and engaging directly with senior leadership, this is a highly analytical, detail-oriented role within a fast-paced, Private Equity–backed SaaS environment, requiring strong financial acumen.

Revenue and ARR Reporting, FP&A

Finance professional focused on accurate forecasting and pipeline insights at SugarCRM. Collaborating with leaders to build revenue forecasts and provide data-driven insights in a hybrid work environment.

• Act as a trusted finance partner to business leaders, helping them understand financial implications of decisions and drive accountability to financial targets. 
• Defining, monitoring and reporting on key metrics and benchmarks.  
• Drive automation, improvements, and standardization to the deliverables 
• Adhoc queries and projects to support business leaders as required to support decision-making. 
• Lead operating expenses and headcount forecasting and variance analysis across departments. 
• Support the quarterly forecasting, annual budgeting, 13-week rolling cash forecast and long-term planning processes. 
• Partner with HR and senior leaders to validate hiring plans, workforce changes, and budget alignment. 
• Provide updates and insights into strategic changes and their financial impact. 
• Track and analyze variances to forecasting, highlighting key trends and risks. 
• Deliver monthly insights into expense performance vs. forecast. 
• Support the preparation of monthly, quarterly and annual financial reports for senior management.

Opex Planning & Analysis, FP&A

Financial Partner for SugarCRM focusing on budgeting and forecasting decisions while collaborating with senior leadership. Operating within a hybrid model at the Denver, CO location.

customer-success-manager

• Lead and manage a team of Customer Success Managers (CSMs) focused on delivering a digital-first, metrics-driven customer success program for our Core customer segment. 
• Design, implement, and continuously improve scalable programs across the customer lifecycle, including guided onboarding journeys, renewal campaigns, and adoption campaigns. 
• Drive accountability for both team performance and program performance through clear metrics, reporting, and continuous optimization. 
• Develop playbooks, standard operating procedures (SOPs), and frameworks that enable the team to deliver consistent, repeatable, and measurable customer outcomes. 
• Measure and report on key customer success outcomes—including adoption, retention, efficiency, and revenue metrics—using data to inform decisions and improve customer experiences. 
• Leverage data and automation tools (including AI-enabled solutions) to maximize efficiency and scale, while ensuring customer journey touchpoints are high-impact. 
• Partner cross-functionally with Sales (renewal and expansion), Marketing (customer campaigns and advocacy), Product (feedback and adoption alignment), and Support (case and escalation patterns) to align programs with business goals. 
• Apply a customer journey and adoption mindset to program design, ensuring initiatives directly influence retention, growth, and long-term customer success.

Customer Success Manager

Lead Customer Success programs at SugarCRM, ensuring customer satisfaction and growth through scalable initiatives. Collaborate cross-functionally to enhance customer experiences and drive retention.

content-marketing-manager

• Create engaging training content including videos, how-to guides, live webinars, and in-app walkthroughs to support product onboarding and ongoing education.
• Build and maintain self-paced eLearning courses in our LMS, applying basic instructional design principles to ensure clarity and effectiveness.
• Develop in-app guidance using tools like Pendo, or similar to provide just-in-time learning within the product interface.
• Assist with webinar logistics and facilitation, helping to host monthly live training sessions and customer education events.
• Collaborate cross-functionally with product managers, customer success, support, and marketing to ensure accurate, timely, and customer-relevant content.
• Support content updates when new features are released or documentation needs to be refreshed.
• Contribute to email-based learning campaigns, including writing copy for product education series and onboarding journeys.

Training Content Specialist

Training Content Specialist at SugarCRM designing and delivering engaging content across various formats. Collaborating with experts to drive customer engagement and success.

SugarCRM is how marketing, sales, and service teams finally get a clear picture of each customer’s journey, without getting all the headaches and hassles that come with traditional CRMs. For too long, companies have been stuck with high-maintenance CRMs that require too much manual entry to be useful or offer too little functionality to actually get the job done. It’s time to let the platform do the work. And that means three things: no blind spots, no busy work, and no roadblocks. Only SugarCRM brings this approach to achieving high-definition customer experience.

SugarCRM

About the company

Open jobs

18 jobs found

Manager, Sustainment Engineering

SugarCRM

Support Operations Analyst

SugarCRM

Revenue and ARR Reporting, FP&A

SugarCRM

Opex Planning & Analysis, FP&A

SugarCRM

Customer Success Manager

SugarCRM

Training Content Specialist

SugarCRM