Fraud Product Manager driving product development and strategy for card fraud solutions at Fiserv. Collaborating with marketing, IT, and sales teams for effective product vision.
About the role
- Director of Product Management at SugarCRM leading platform strategy and execution across product management. Collaborating with teams to drive innovations in AI, integrations, and user experiences.
Responsibilities
- Define and Drive the Platform Vision: Shape the strategic direction for SugarCRM’s platform, ensuring it powers consistent, scalable experiences across all products.
- Lead and Develop the Team: Manage a team of Product Managers, providing mentorship, clear direction, and growth opportunities.
- Unify User Experiences: Deliver initiatives that bring together the end-user and admin experiences, creating a cohesive, intuitive environment.
- Advance Conversational AI and Analytics: Oversee platform capabilities that power AI-driven experiences, insights, and analytics across the product suite.
- Own Core Platform Services: Drive roadmap and execution for identity and user management, common data model, and third-party integrations.
- Collaborate and Influence: Partner across Product, Engineering, and Go-To-Market to ensure platform capabilities align with business priorities and customer value.
- Measure and Communicate Impact: Define KPIs for platform performance, adoption, and satisfaction, ensuring transparency and accountability.
Requirements
- 10+ years of product management experience, including 3+ years leading product managers or cross-functional teams
- Deep understanding of platform and ecosystem strategy— including APIs, integrations, and extensibility
- Experience with enterprise SaaS products, ideally in CRM, CX, or adjacent domains
- Track record of delivering cross-product initiatives such as unified UX, analytics, or data frameworks
- Strong technical acumen and ability to engage deeply with Engineering and Architecture
- Excellent communication, stakeholder management, and storytelling skills
- Proven ability to execute both strategically and tactically — from vision to delivery
- Bachelor’s degree in Computer Science, Engineering, or related field; MBA a plus
Benefits
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
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