Senior Manager responsible for product management and strategy in customer services at Capital One. Driving innovation through technology and leading cross - functional teams for enhanced customer experience.
About the role
- Customer Service Representative providing phone support for sales and healthcare inquiries. Handling customer interactions and collaborating on financial and service issues.
Responsibilities
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous manner
- Process all work in accordance with relevant working practices
- Keep records of customer interactions and transactions
- Collaborate with Corporate Accounts Receivable for collection payments
Requirements
- 2+ years of experience
- High school diploma or equivalent
- Ability to work flexible hours, including weekends, evenings, and some holidays
- Bachelor’s degree (preferred)
- SAP and GHX experience (preferred)
Benefits
- Bonus eligible
- Health insurance
- Flexible work arrangements
Job title
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