As Team Lead in Service Administration, oversee quality and processes in a legal tech environment. Engage with a team to enhance services and support legal professionals.
Responsibilities
Responsible for structures, processes, and service quality
Leading, coaching, and motivating the team
Creating clear action plans and prioritizing tasks
Using KPIs to manage and drive team performance
Conducting regular one-on-ones
Promoting cross-team and cross-departmental collaboration
Developing and maintaining standards, processes, and methodologies
Responsible for month-end closing activities in the service context
Training team members on processes, standards, and ways of working
Requirements
Several years of experience in a comparable role or as a Senior Expert / functional team coordinator in a service, project, or administration environment
Solid knowledge in establishing, developing, and applying processes, standards, and methodologies
Advanced Excel skills and proven ability to use them for reporting, analysis, and KPI management
Experience with common ERP and CRM systems
Strong business acumen
Experience coordinating and managing tasks, projects, or service-related initiatives using metrics/KPIs
Strong problem-solving and conflict-management skills
Strong communication skills in German and English
Willingness to travel (approximately once per quarter)
Benefits
Annual training budget and defined career paths
Employee referral bonus
Mobility options: e.g., bike leasing, subsidized public transportation
Workation: up to 30 days per year within the EU
Ergonomic computer glasses
Tax-free fringe benefits
Events & company parties (summer party, annual kick-off, etc.)
Flexible working models (hybrid, home office, part-time, etc.)
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