Digital Agent Analyst supporting digital agent coordination, AI enablement, and governance in a data office setting. Collaborating with technical teams and business partners in a full - time capacity.
About the role
- Claims Functional Analyst supporting a transformation programme for a major specialty insurer. Engaging with claims SMEs and collaborating on Microsoft Dynamics 365 implementation.
Responsibilities
- Engage with claims SMEs to gather, analyse, and refine business requirements.
- Translate business needs into clear functional specifications, user stories, and acceptance criteria.
- Support solution design workshops and ensure alignment with claims processes and regulatory obligations.
- Collaborate with technical teams to validate Dynamics 365 configurations, workflows, and integrations.
- Conduct functional testing, support UAT cycles, and drive defect triage and resolution.
- Contribute to data mapping, migration validation, and reporting requirements.
- Produce high‑quality process documentation and support change management activities.
- Act as a liaison between claims operations, technology teams, and external delivery partners.
Requirements
- Exposure to claims, delegated authority, or complex multi‑party claims.
- Understanding of data governance, reporting, and regulatory compliance in insurance.
- Experience within London Market or Lloyd’s specialty lines.
- Prior consulting or transformation programme experience.
Benefits
- Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
- We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
- Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
- Competitive company benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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