Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Analista de Saúde I managing quality and support for nutrition and clinical teams at Vitta. Engaging in operational improvements and effective communication across departments in a hybrid work setting.
Responsibilities
- Management and updating of processes, SOPs and support materials for care quality.
- Monitoring, development and support for the clinical nutrition team (recruitment, training, indicators/KPIs and clinical case discussions).
- Monitoring operational and quality indicators, with participation in committees and medical record reviews.
- Operational support and cross-functional integration (front office, billing, nursing, medical team and providers).
- Institutional communication and liaison with internal teams and marketing for the production of materials and content.
Requirements
- Currently studying toward or recently graduated in Nutrition
- Clear, empathetic and assertive communication
- Ability to mediate between clinical and operational areas
- Organization and management of multiple demands
- Analytical mindset with clinical judgment
- Autonomous and responsible
- Ability to give and receive technical feedback
- Relational profile with an ethical and collaborative attitude
Benefits
- Health and dental insurance
- Digital Hospital: access to a multidisciplinary medical team, therapists and a health team available 24/7 in a fast and convenient way
- Meal voucher and/or grocery voucher - Flash
- Gympass/Wellhub
- Childcare assistance - for children up to 5 years and 11 months
- Pet allowance
- Férias&CO (vacation benefit)
- Birthday day off and child's birthday day off (for children up to 11 years old)
- Life insurance
- Transportation voucher (available only for on-site positions)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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