Technical Support Engineer providing second - line technical support and field services for Liquid and Power products in the Americas. Collaborating with colleagues to enhance customer satisfaction.
About the role
- Technical Support Engineer Level 1 resolving network and security issues for Stefanini. Collaborating with IT teams to enhance infrastructure and security policies.
Responsibilities
- Proporcionar soporte técnico de nivel 1 y 2 para resolver problemas relacionados con la red y la seguridad.
- Monitorear y gestionar dispositivos FortiGate y FortiManager, asegurando un funcionamiento óptimo.
- Diagnosticar y solucionar problemas de conectividad, configuración de firewall y VPN.
- Realizar análisis de tráfico y generar informes sobre el rendimiento de la red.
- Colaborar con equipos de IT para implementar mejoras en la infraestructura y políticas de seguridad.
- Mantener documentación actualizada de incidentes y procedimientos de resolución.
Requirements
- Proporcionar soporte técnico de nivel 1 y 2 para resolver problemas relacionados con la red y la seguridad.
- Monitorear y gestionar dispositivos FortiGate y FortiManager, asegurando un funcionamiento óptimo.
- Diagnosticar y solucionar problemas de conectividad, configuración de firewall y VPN.
- Realizar análisis de tráfico y generar informes sobre el rendimiento de la red.
- Colaborar con equipos de IT para implementar mejoras en la infraestructura y políticas de seguridad.
- Mantener documentación actualizada de incidentes y procedimientos de resolución.
Benefits
- Título en Ingeniería en Sistemas, Redes o campo relacionado.
- Experiencia en soporte técnico en redes, preferiblemente con FortiGate y FortiManager.
- Conocimientos en protocolos de red (TCP/IP, DNS, DHCP, etc.) y comandos de diagnóstico.
- Certificaciones en seguridad de red (como Fortinet NSE) son altamente valoradas.
- Excelentes habilidades de comunicación y atención al cliente.
- Capacidad para trabajar bajo presión y manejar múltiples tareas.
- Proactivo y orientado a la resolución de problemas.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Endpoint Support Technician role providing operational support of endpoint devices. Collaborating with engineering teams and troubleshooting IT - related problems to enhance user experience.
Premier Support Engineer delivering high - quality technical support for strategic Premium Vista ERP customers. Collaborating with cross - functional teams to resolve product issues and enhance customer satisfaction.
Technical Support Analyst providing specialized assistance to users in complex CCTV systems. Involved in troubleshooting, system diagnostics, and client training.
Business Intelligence & Technical Analyst responsible for analytics in U.S. finance context. Collaborating with stakeholders and solving technical problems effectively.
Technical Support Analyst assisting clients in using agricultural technology solutions. Responsible for clarifying inquiries and providing effective assistance.
Technical Support Engineer providing second - level support for Elorus online invoicing platform; investigating issues, identifying bugs, and assisting third - party integrations via API.
Laboratory Support Technician ensuring laboratory equipment and facilities maintenance, coordinating repairs, and managing lab processes with a focus on safety standards.
Referring technician for aseptic maintenance equipment at Novo Nordisk's production site in Chartres, ensuring compliance and training support. Collaborate on modern production lines in the pharmaceutical sector.
Technical Support & Monitoring Analyst providing Level 1 support and managing IT incidents for a leading payment processing company. Collaborating with International Card Organizations to resolve technical issues for systems.