Technical Supporter assisting customers with software - related issues and solutions. Collaborating using modern tools to ensure customer satisfaction and efficient operations.
About the role
- Customer support analyst engaging with internal stakeholders in the loyalty program. Resolving inquiries and improving operational processes for service quality.
Responsibilities
- Atender y resolver solicitudes, inquietudes y reclamos de áreas internas y aliados relacionados con el **Programa de Lealtad**, a través de llamadas telefónicas y correo electrónico, garantizando tiempos de respuesta y calidad en el servicio.
- Analizar los procesos operativos actuales del programa, identificando **oportunidades de automatización, mejora continua y creación de nuevos procesos**, así como la elaboración o actualización de procedimientos del área.
- Identificar, documentar y reportar **incidencias del sistema o incumplimientos de las políticas del Programa de Lealtad**, asegurando su correcta derivación y seguimiento con las áreas responsables.
- Brindar retroalimentación directa a las áreas internas y/o aliados estratégicos cuando sea necesario, con el fin de **reforzar el correcto cumplimiento de las políticas, lineamientos y buenas prácticas** del Programa de Lealtad.
Requirements
- 1 a 2 años de experiencia en Servicio al Cliente.
- Estudiante universitario de 3er año en adelante en carreras como Administración de Empresas o afines.
- Orientación al Servicio al Cliente.
- Alto manejo de Office y sistemas en ambiente web.
- Conocimientos de uso ARD.
- Inglés: intermedio.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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