Analyzing and documenting operational processes related to client activities in the public administration sector. Proposing solutions aligned with legal regulations and operational flows.
About the role
- Analyst managing IT incidents and coordinating technical teams at Stefanini. Collaborating to improve response and resilience to IT incidents.
Responsibilities
- Manage IT incidents, including coordinating technical teams, communicating with stakeholders, and documenting actions taken
- Analyze incidents to identify trends and opportunities for improvement
- Work with the IT team to develop and implement corrective action plans
- Collaborate with other IT teams to improve resilience and incident response capabilities
Requirements
- Bachelor's degree completed or in progress
- Knowledge of ITIL and incident management methodologies
- Previous experience in incident management
- ITIL 4 Foundation certification or higher (differential)
- Desirable: knowledge of agile methodologies (Scrum, Kanban) and collaboration tools (Teams, Slack, Jira, Confluence)
Benefits
- Meal allowance or food voucher
- Discounts on courses, universities and language schools
- Stefanini Academy - platform with free, up-to-date online courses with certificates
- Mentoring
- Benefits club for medical consultations and exams
- Medical assistance
- Dental assistance
- Discount and perks club at top establishments
- Travel club
- Pet care plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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