Customer Service Representative in Halle, Germany, coordinating between Bobcat and its distributors in EMEA. Manage customer inquiries and optimize service performance through multiple channels.
About the role
- Customer Service Representative providing support via phone, text, and email for St. Cyr Pool & Spa. Responsible for scheduling, customer inquiries, and follow-ups to ensure satisfaction.
Responsibilities
- Handle incoming phone calls, text messages, email, social media inquiries, and review site messages.
- Schedule service calls for technicians
- Accurately add customer information in Service Titan CRM software.
- Route nonservice job phone calls to appropriate team member.
- Make appointment confirmation calls.
- Make follow-up “Happy Calls” to ensure a great customer experience after job completion.
Requirements
- No experience in the pool or hot tub industry required
- Previous customer-facing positions or phone service encouraged
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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