Senior Associate managing IT vendor governance and risk processes within Global Technology Services. Focused on compliance, data management, and stakeholder coordination in outsourcing activities.
About the role
- Manager overseeing IT Vendor Management for Global Technology Services. Focused on vendor governance, compliance, and operational execution in outsourcing arrangements.
Responsibilities
- Support day‑to‑day oversight of IT outsourcing arrangements, including third‑party vendors and intra‑group agreements
- Assist in monitoring vendor performance against contractual and service level commitments
- Support issue, risk, and action tracking related to vendor performance and service delivery
- Assist with administration of outsourcing governance processes, controls, and documentation
- Support maintenance of vendor and outsourcing records, including contracts, service schedules, and governance artefacts
- Coordinate inputs for governance reviews, reporting, and audit readiness activities
- Work closely with IT service owners, relationship managers, and vendor partners to support effective governance outcomes
- Partner with Global Procurement Services, TPRM, Legal, and Finance to support contracting, risk assessments, and financial governance
- Support responses to internal audit, risk, and regulatory queries related to outsourcing arrangements
- Execute standardized, repeatable vendor oversight processes in line with established frameworks and policies
- Identify opportunities for process simplification, documentation improvement, and automation
- Support productivity and efficiency initiatives through data accuracy, process discipline, and tool adoption
- Support compliance with regulatory, jurisdictional, legal entity, and branch‑level requirements applicable to outsourcing
- Assist in ensuring outsourcing activities align with internal policies and regulatory expectations across regions
Requirements
- Degree level qualification in Technology/Business or other relevant subject
- Overall experience of 9+ Years
- 3–6 years of relevant experience in IT Vendor Management, IT Governance, Outsourcing Management, Third‑Party Management, or a related technology governance / operations role
- Hands‑on experience supporting IT outsourcing or managed service arrangements, including third‑party vendors and/or intra‑group service agreements
- Experience working in a regulated financial services, banking, or large enterprise environment preferred, with exposure to internal controls and audit expectations
- Demonstrated ability to follow standardized, repeatable governance processes consistently and accurately
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook, Power BI, SharePoint)
- Experience working with vendor management systems, contract repositories, or risk platforms is an advantage (VMS, TPRM tools, or similar)
Benefits
- Flexible work-life support
- Paid volunteer days
- Inclusive development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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