Hybrid IT Vendor Management – Lead

at State Street

• Job title: IT Vendor Management – Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Mumbai, India

About the role

• Senior Associate managing IT vendor governance and risk processes within Global Technology Services. Focused on compliance, data management, and stakeholder coordination in outsourcing activities.

Responsibilities

• Support execution of IT vendor governance activities in line with established policies, standards, and operating procedures.
• Assist in onboarding, periodic reviews, renewals, and offboarding of IT vendors.
• Maintain accurate vendor records, governance artifacts, and documentation repositories
• Act as a coordination point between vendors, internal IT teams, risk, compliance, and procurement functions.
• Support governance forums, meetings, and reviews by preparing dashboards, presentations, and minutes of meetings.
• Track actions and commitments arising from governance reviews.
• Prepare periodic vendor governance dashboards, scorecards, and MIS reports.
• Ensure data accuracy across vendor inventories, risk trackers, and performance metrics.
• Identify opportunities to improve governance processes, automation, and reporting efficiency.
• Assist with tracking contractual obligations, SLAs, KPIs, and compliance metrics.
• Support review of statements of work (SOWs), change requests, and governance clauses from a policy‑alignment perspective.
• Monitor SLA performance data and escalate deviations as required.
• Coordinate vendor risk assessments (e.g., TPRM, SOC reports, information security reviews) under guidance from senior team members.
• Track risk findings, remediation actions, and follow-ups with vendors and internal stakeholders.
• Support audit and regulatory requests by compiling evidence and governance documentation

Requirements

• Degree level qualification in Technology/Business or other relevant subject with overall experience of 7 + Years
• 2–4 years of relevant experience in IT/Non IT Vendor Management, IT/Non IT Governance, Outsourcing Management, Third‑Party Management, or a related technology governance / operations role
• Ability to manage multiple tasks and meet deadlines in a structured environment.
• Experience working in a regulated financial services, banking, or large enterprise environment preferred, with exposure to internal controls and audit expectations
• Demonstrated ability to follow standardized, repeatable governance processes consistently and accurately
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook, Power BI, SharePoint) for reporting, governance tracking, and documentation
• Certification in Project management, Agile, Kaizen will be a plus
• Work experience supporting multiple geographies is an added advantage
• Experience in execution transformation programs/project is a plus

Benefits

• Inclusive development opportunities
• Flexible work-life support
• Paid volunteer days
• Vibrant employee networks