Hybrid Outsourcing Business Owner

at Upvest

• Job title: Outsourcing Business Owner
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Outsourcing Business Owner responsible for managing outsourcing and ICT relationships in fintech. Leading contract reviews and compliance governance across the Client Impact team.

Responsibilities

• Lead contract review and negotiation to ensure alignment with regulatory requirements and operational needs before signature.
• Conduct structured due diligence: gather all required documentation on providers’ financial health, security posture, and compliance certifications.
• Perform risk assessments identifying operational, legal, and security threats associated with each outsourcing partner.
• Define and set up mandatory KPIs, thresholds, and monitoring mechanisms as a condition of onboarding.
• Develop clear, actionable Exit Strategies for each provider, ensuring business continuity and data portability in case of contract termination or provider failure.
• Monitor KPIs and SLAs on a regular basis to ensure outsourced services meet performance standards.
• Maintain regular communication with providers to address operational issues early and proactively.
• Report on outsourcing performance to Central Outsourcing Management on a quarterly and annual basis.
• Ensure continued documentation of meetings and monitoring activities to maintain a complete audit trail.
• Incident reporting: formally report incidents, track action plans to closure, and ensure root cause analysis is performed and remediated.
• Subcontractor management: immediately assess and report new subcontractors or significant supply chain changes, evaluating the impact on risk and compliance.
• Change management: evaluate the impact of any provider-initiated changes to systems or service scopes.
• Continuous monitoring of all open issues and action items until full closure.
• Annually validate and update Exit Strategies based on technological changes or market shifts.
• Lead comprehensive annual risk reviews of all outsourcing relationships, and trigger ad-hoc reviews in response to major incidents, provider structural changes, or regulatory updates.

Requirements

• 3+ years of experience in outsourcing management, third-party risk, compliance, or a closely related operational role — ideally within a regulated financial institution or fintech.
• Solid working knowledge of EBA outsourcing guidelines, MaRisk AT 9, and/or DORA; hands-on experience applying these in practice.
• Strong project management skills: you can run multiple governance tracks in parallel without dropping the ball.
• Analytical mindset: you are comfortable with risk assessments, KPI analysis, and translating regulatory obligations into operational processes.
• Excellent written and verbal communication in English (German is a plus); you can document clearly for both internal stakeholders and external auditors.
• High ownership mentality: you don’t wait to be asked. You identify gaps, raise them, and fix them.
• Comfortable working across a 3-lines-of-defense model and collaborating with GRC, Legal, Compliance, and Internal Audit.

Benefits

• 30 days of annual leave
• Sports benefits
• Access to confidential professional coaching
• Flexibility to work remotely abroad for up to 183 days a year
• One-month fully paid sabbatical after every 4 years of working at Upvest
• Personal development budget
• Flexible work environment in any of our hubs in Berlin, London or Tallinn