SIEM Engineer responsible for the management and maintenance of security systems in Optiv's 24/7 Security Operations Center. Collaborates with various teams to ensure high - profile services for clients.
About the role
- Systems Engineer III ensuring optimal functionality of assigned systems for Western National Insurance Group. Involved in architecting, troubleshooting, and enhancing enterprise virtualization and infrastructure.
Responsibilities
- Architects, engineers, and supports Citrix environments, including virtual apps and desktops, NetScaler, StoreFront, and PVS / MCS.
- Designs and maintains highly available, scalable Citrix infrastructure that supports enterprise workloads.
- Leads upgrades, migrations, performance tuning, and lifecycle management of all Citrix platforms.
- Troubleshoots complex Citrix and virtualization issues across networking, storage, and compute layers.
- Designs, deploys, and maintains VMware vSphere environments, including ESXi, vCenter, clusters, HA / DRS, and SRM Site Recovery Manager.
- Optimizes VM performance, capacity planning, and resource utilization.
- Supports Windows server infrastructure that is hosted on VMware.
- Collaborates with backup, disaster recovery, and security teams to ensure resilient systems.
- Engineers and supports pure storage arrays that are integrated with VMware.
- Manages storage provisioning, performance tuning, snapshots, and replication.
- Partners with infrastructure teams to ensure optimal storage design and performance.
- Makes decisions automatically on routine issues.
- Oversees responsibility for developing improvements and innovations to enhance performance.
- Creates and maintains comprehensive documentation as it relates to server topology, equipment, and configurations.
- Participates in the creation, maintenance, testing, and execution of the disaster recovery plan and oversees system backups and recovery plans.
- Assists in capacity planning activities, including creating and presenting technical specifications and requirements for purchasing new servers.
- Functions as a subject matter expert on projects to implement or enhance enterprise systems and infrastructure.
- Performs complex configuration, change management, and testing activities to support designed architecture and integration between all systems and infrastructure.
- Identifies solutions using a systematic, multi-step approach.
- Makes recommendations and solves complex problems.
- Consistently act according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
- Performs special projects and other duties as assigned.
Requirements
- Demonstrated aptitude toward problem identification and resolution.
- Proven aptitude for technical decision-ownership, project planning, and providing project / team direction.
- Demonstrated ability to develop, test, and support software applications.
- Proven ability to communicate clearly and effectively both verbally and in writing to technical and nontechnical audiences.
- Proficient use of various core systems, office and computer equipment, and software packages.
- At least seven years of experience in enterprise infrastructure or virtualization engineering.
- Deep expertise with Citrix virtual applications and desktops.
- Strong hands-on experience with VMware vSphere.
- Experience supporting pure storage environments.
- Advanced PowerShell scripting (e.g., automation, functions, modules, error handling).
- Solid understanding of Windows server, networking fundamentals, and storage concepts.
- Bachelor’s degree in computer science; experience in lieu of degree acceptable.
Benefits
- Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
- Wellbeing Program, including onsite fitness studio
- Paid Time Off – including holiday, vacation, and volunteer
- 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities
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