Level 1 Telephony Support Engineer providing onsite technical support for customer satisfaction. Involved in technology projects and complex troubleshooting for unified communications.
Responsibilities
Provide onsite technical support to ensure customer satisfaction.
Support customer deployments and technology projects.
Maintain accurate documentation of deployments and hand over to Support Group.
Troubleshoot advanced and complex applications and integrations.
Conduct knowledge transfer of delivered solutions to clients.
Provide timely progress reports on activities.
Requirements
A graduate of any 4-year IT related courses: ▪ BS in Electronics Engineering ▪ BS in Electronics and Communications Engineering ▪ BS in Information Technology ▪ BS in Computer Engineering ▪ BS in Computer Science ▪ BS in Information System
Good understanding of basic routing and switch and voice over IP technologies is a plus.
Have a passion for customer satisfaction and can manage customer needs and expectation.
Results-oriented and self-starter
Analytical, team player and dynamic
Effective communication skills
Working knowledge in information security and data protection
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