About the role

  • Level 1 Telephony Support Engineer providing onsite technical support for customer satisfaction. Involved in technology projects and complex troubleshooting for unified communications.

Responsibilities

  • Provide onsite technical support to ensure customer satisfaction.
  • Support customer deployments and technology projects.
  • Maintain accurate documentation of deployments and hand over to Support Group.
  • Troubleshoot advanced and complex applications and integrations.
  • Conduct knowledge transfer of delivered solutions to clients.
  • Provide timely progress reports on activities.

Requirements

  • A graduate of any 4-year IT related courses: ▪ BS in Electronics Engineering ▪ BS in Electronics and Communications Engineering ▪ BS in Information Technology ▪ BS in Computer Engineering ▪ BS in Computer Science ▪ BS in Information System
  • Good understanding of basic routing and switch and voice over IP technologies is a plus.
  • Have a passion for customer satisfaction and can manage customer needs and expectation.
  • Results-oriented and self-starter
  • Analytical, team player and dynamic
  • Effective communication skills
  • Working knowledge in information security and data protection

Job title

Service Delivery Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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