Aircraft Structures Engineer at Vueling analyzing, monitoring, and resolving aircraft structural damages and airworthiness findings within the Maintenance organization.
About the role
- Service Desk Engineer providing technical support for US clients from Hyderabad. Involves managing IT incidents, troubleshooting issues, and ensuring high-quality service.
Responsibilities
- Record all actions, conversations, and work was undertaken in the IT Service Management Tool (Service now)
- Use the knowledge base for known errors, and work around to aid diagnosis or resolution.
- Proficient with customer support issues dealing with mobile device activations, advanced troubleshooting, customer orders through portals
- Primarily assists with more complex issues or with customers with unique processes
- Solid understanding of contractual goals and Service Level Agreements (SLAs)
- Ability to manage both online (phone support) and offline (email support) and manage their time between the two efficiently
- Fully competent in mobile technology proven through testing, performance, quality, technical ability, efficiency, and system knowledge
- Learning more advanced troubleshooting skills and techniques
- Resolve/fulfill incoming Service Desk incidents and requests from internal staff
- Provide IT support for many technologies (mostly Microsoft) to a wide user base
- Handling incoming telephone calls, emails, and self-service tickets in a customer-friendly and professional manner
Requirements
- 2-3 years of work experience as a Service Desk Analyst in a Service Desk environment.
- Excellent communication skills (must)
- Must have worked with US/UK/Canadian/ Australian clients.
- Flexible to work in night shifts
- Graduate or equivalent qualification ideally in an IT-related discipline.
- Experience in Windows, AD, 0365, etc.
- Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting
- Knowledge of ITIL Service Management best practices.
- Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Maintenance Program Engineer at Vueling managing airline maintenance programs according to OEM and regulatory standards. Requires engineering background with experience in a maintenance program environment.
Senior Distinguished Engineer leading fraud technology initiatives at Capital One. Driving technical strategy, mentoring talent, and developing innovative banking solutions.
Analytics Tooling Engineer implementing and optimizing tools for Nelnet's analytics teams. Ensuring reliable and governed access to data and supporting the improvement of analytics workflows.
Process Engineer responsible for operational improvements across Wealth Investor Services at Fidelity. Collaborating with teams to enhance client and associate experiences in a financial services environment.
SIEM Engineer responsible for the management and maintenance of security systems in Optiv's 24/7 Security Operations Center. Collaborates with various teams to ensure high - profile services for clients.
Oracle Middleware & WebLogic Engineer managing middleware platforms at TechSur Solutions. Collaborating with teams to ensure stability, performance, and security in a mission - critical FAA environment.
Systems and Infrastructure Engineer for CRH Talento de IT, designing and maintaining infrastructures across cloud and on - premise environments. Role entails managing systems and ensuring security and performance.
Level 1 Telephony Support Engineer providing onsite technical support for customer satisfaction. Involved in technology projects and complex troubleshooting for unified communications.
Engineer II responsible for building automation systems at Veregy. Managing services and projects for clients in energy efficiency and sustainable infrastructure.