Leading Customer Service and Logistics ensuring operational efficiency for KWS Austria. Involves team management, supply chain optimization, and customer support.
About the role
- Customer Service Specialist in Business Care Team at Stanley Black & Decker. Managing distributor inquiries, ensuring orderly process execution and enhancing customer satisfaction.
Responsibilities
- Propose process improvements and automations for efficiency; ensure compliance with all procedures
- Collaborate with sales teams to address customer issues; master product knowledge
- Process and manage orders from receipt to delivery; address issues promptly and inform management of significant deviations
- Respond to customer queries and resolve disputes related to deliveries, returns, and pricing
- Analyse KPIs with the team leader; ensure team training during absences
- Share skills and knowledge to foster continuous improvement and team spirit
Requirements
- Strong Dutch/French language skills along with operational English
- SAP experience (Desirable)
- PC literate and competent data entry skills in Excel
- Basic knowledge and understanding of supply chain
- Team player with excellent time management skills and good attention to detail
- Passionate to deliver great Customer Service
Benefits
- An attractive salary & benefits package
- Discounts on Stanley Black & Decker tools and other partner programs
- Excellent opportunities for continuous professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Leading logistics and customer service operations at KWS Austria, optimizing supply chains and driving service efficiency.
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