Call Center Representative handling customer inquiries via phone and internet for SSM Health. Performing administrative duties and ensuring resolution of inquiries with no experience required.
Responsibilities
Answers incoming calls and performs triage of inquiries.
Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
Collects relevant caller data to assist with measurement, tracking and reporting activities.
Track inquiries, questions and answers and provide resolution.
May perform clerical or administrative duties.
Performs other duties as assigned.
Requirements
High School diploma/GED or 10 years of work experience
No experience required
Benefits
Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
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