Delivery Analyst at S&P Global responsible for customer order fulfillment in online subscription service. Ensuring accurate and timely entitlement and delivery of software and data products.
Responsibilities
Responsible for order fulfillment of online subscription orders.
User Management (Help Desk) dealing with customer queries related to product access.
Knowledge to answer simple internal or external customer questions/requests.
Ability to perform order entry into one or more delivery systems and basic order troubleshooting.
Responsible for keeping current on the latest technology.
Requirements
Associate degree in a related field or equivalent.
Must be proficient in the English language.
Strong organization skills.
SalesForce knowledge would be an advantage.
Proficient in use of MS Office applications.
Excellent communication skills.
Ability to answer internal or external customer questions/requests.
Ability to perform order entry into one or more delivery systems and basic order troubleshooting.
Must be reliable and able to work under pressure.
Must be willing to take the initiative. Must be a good problem solver. Must be cooperative and be able to gain the cooperation of others. Must be detail-focused.
Benefits
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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