Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Data analyst facilitating technology and business collaboration in analytical dashboard creation. Ensuring data process efficiency, standardization, and integrity through automation and governance practices.
Responsibilities
- Support analysts in identifying tasks suitable for automation and standardize processes.
- Prepare data reports – dashboards and written reports.
- Develop solutions focused on clients and analysts.
- Implement validations, testing, and data quality monitoring.
- Ensure compliance with security policies and the Brazilian Data Protection Law (LGPD).
Requirements
- Education: Bachelor’s degree completed. Preferred fields: Computer Engineering, Computer Science, Information Systems, Industrial Engineering (with focus on data/processes), Statistics / Applied Mathematics, Data Engineering, Business Administration with emphasis on Data Analysis.
- Certifications and training: Advanced Excel, Python (ETL/ELT), intermediate SQL.
- Experience with Cloud platforms (preferably Azure) and visualization tools (preferably Tableau).
- Good communication skills, didactic ability, and active listening.
- Desirable: Power Automate and/or KNIME.
- Corporate systems: SAP and Salesforce (data structures, connectors).
- Basic knowledge of governance and security.
- Intermediate level of English.
Benefits
- Health and Dental Plan – Bradesco – extendable to dependents
- PAE – Financial assistance provided for dependent children and/or stepchildren with intellectual disabilities
- Pharmacy program – discounts up to 85%
- Supplementary Pension – FlexPrev Plan – contributions ranging from 1% to 11% based on salary
- Life Insurance – coverage for all employees from the date of hire, no employee contribution required
- Extended parental leave – Maternity leave (total of 180 days) and Paternity leave (total of 20 days)
- Meal and/or Food Allowance – Caju Benefícios
- Educational Assistance – for dependents up to high school
- TotalPass
- Solar Subscription – possibility of a special discount on the electricity bill through enrollment in a distributed generation plan
- Corporate Smiles Club – discounts up to 50% on travel plans; also available for spouse and children 18+
- Length-of-service bonus – additional salary payment (based on tenure) paid at vacation time
- Learning platform: “Trilha dos valores vibra” with curated content and over 200 courses available on demand
- Internal Recruitment: Job openings published across Brazil to encourage internal mobility.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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