ServiceNow Developer implementing advanced service management solutions for government infrastructure across ITSM and Healthcare platforms. Designing workflows and building custom applications to enhance service capabilities.
About the role
- Software Developer II at S&P Global focusing on ServiceNow platform development and collaborating across teams. Delivering innovative solutions and enhancing user experience in a dynamic environment.
Responsibilities
- Play a critical role in driving the strategic direction and continual development of the ServiceNow platform.
- Collaborate with ServiceNow Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders.
- Support the maturation of the ServiceNow platform by leveraging a diverse background in ITSM processes and mature implementations.
- Partner with Business Analysts and ITSM Process Leads to strategize, plan, and execute both regular and transformative updates.
- Assist in major project initiatives, enhancements, analysis, and provide day-to-day support.
- Adopt a flexible, agile approach to adapt to changing business needs and requirements.
- Contribute to business-as-usual updates, transformational initiatives, and platform health/stability activities to increase end-user productivity globally.
- Report to the ServiceNow Platform Lead and play an instrumental role in evolving ServiceNow offerings and providing innovative technical solutions to modernize the end-user experience.
- Play a key role within the ServiceNow development team, providing sound and scalable development/configuration recommendations that meet business requirements.
- Drive and support automated processes within ServiceNow to facilitate efficient business processes.
- Work within Agile methodologies to ensure efficient project execution.
- Integrate with and support the QA automation team’s activities to ensure quality deliverables.
- Partner with the UX team to drive improvements to the overall user experience, including UI, processes, and information architecture.
- Keep abreast of developments in the ServiceNow platform and best practices to ensure cutting-edge solutions.
- Create resilient processes and applications that are dependent upon external APIs.
- Write and evaluate technical and functional requirements to ensure comprehensive project documentation.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or Engineering, or equivalent work experience.
- 3-6 years’ experience in ServiceNow configuration, development, and management.
- Hands-on experience launching and managing multiple ITSM services.
- Demonstrable experience piloting and driving new modules and functionality.
- Strong ServiceNow development and scripting skills, particularly in JavaScript.
- Experience using the ServiceNow Glide JavaScript libraries.
- Experience with custom layouts using AngularJS.
- Demonstrable experience in scoped application development.
- Ability to take initiative without explicit direction.
- Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones.
- Proven ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Excellent problem-solving skills and attention to detail.
- Experience in integrating third-party applications with ServiceNow.
- Familiarity with Agile development methodologies and practices.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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