Hybrid Software Developer II – ServiceNow

at S&P Global

• Job title: Software Developer II – ServiceNow
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Angular, ITSM, JavaScript, ServiceNow
• Location requirements: Hybrid, Hyderabad, India

About the role

• Software Developer II at S&P Global focusing on ServiceNow platform development and collaborating across teams. Delivering innovative solutions and enhancing user experience in a dynamic environment.

Responsibilities

• Play a critical role in driving the strategic direction and continual development of the ServiceNow platform.
• Collaborate with ServiceNow Administrators, Developers, Business Analysts, ITSM Process Leads, consulting partners, QA, and UAT stakeholders.
• Support the maturation of the ServiceNow platform by leveraging a diverse background in ITSM processes and mature implementations.
• Partner with Business Analysts and ITSM Process Leads to strategize, plan, and execute both regular and transformative updates.
• Assist in major project initiatives, enhancements, analysis, and provide day-to-day support.
• Adopt a flexible, agile approach to adapt to changing business needs and requirements.
• Contribute to business-as-usual updates, transformational initiatives, and platform health/stability activities to increase end-user productivity globally.
• Report to the ServiceNow Platform Lead and play an instrumental role in evolving ServiceNow offerings and providing innovative technical solutions to modernize the end-user experience.
• Play a key role within the ServiceNow development team, providing sound and scalable development/configuration recommendations that meet business requirements.
• Drive and support automated processes within ServiceNow to facilitate efficient business processes.
• Work within Agile methodologies to ensure efficient project execution.
• Integrate with and support the QA automation team’s activities to ensure quality deliverables.
• Partner with the UX team to drive improvements to the overall user experience, including UI, processes, and information architecture.
• Keep abreast of developments in the ServiceNow platform and best practices to ensure cutting-edge solutions.
• Create resilient processes and applications that are dependent upon external APIs.
• Write and evaluate technical and functional requirements to ensure comprehensive project documentation.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or Engineering, or equivalent work experience.
• 3-6 years’ experience in ServiceNow configuration, development, and management.
• Hands-on experience launching and managing multiple ITSM services.
• Demonstrable experience piloting and driving new modules and functionality.
• Strong ServiceNow development and scripting skills, particularly in JavaScript.
• Experience using the ServiceNow Glide JavaScript libraries.
• Experience with custom layouts using AngularJS.
• Demonstrable experience in scoped application development.
• Ability to take initiative without explicit direction.
• Strong interpersonal skills with the ability to work effectively in a cross-functional and multi-national team across multiple time zones.
• Proven ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Excellent problem-solving skills and attention to detail.
• Experience in integrating third-party applications with ServiceNow.
• Familiarity with Agile development methodologies and practices.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.