Customer Success Manager responsible for client portfolio management at PlayPlay. Driving customer engagement and retention in a video solutions context.
About the role
- Customer Success Manager ensuring renewals and strong relationships for SMB customers at Speexx. Supporting innovative product rollouts and collaborating with cross-functional teams.
Responsibilities
- Drive Engagement & Retention: Be the go-to person for your own portfolio of SMB customers (approx. 50–100 accounts), ensuring renewals and strong relationships.
- Manage New Initiatives: Support the rollout of innovative products like mentoring, intercultural training, and coaching programs.
- Shape Customer Experience: Besides coordination and process management, you’ll also test new offerings and share insights on customer reactions and market trends.
- Collaborate Globally: Work closely with Customer Success Managers and cross-functional teams to keep customers engaged and happy.
Requirements
- Team player who thrives in dynamic environments
- Proactive and commercial mindset
- Ability to build genuine connections and foster trust
- Tech-savvy and curious about AI
- At least 1 year experience in customer-facing roles in B2B SaaS
- Native-level German and fluent English
- Prior experience with people development, intercultural training, or coaching is nice to have.
Benefits
- Flexible Working Hours: We don't believe that a rigid 9 am - 5 pm is the right path to a great work-life balance, so we give you the flexibility do your best work in a way that works for you and your team.
- Hybrid Office Model: You can choose between working fully from our office in the Madrid city centr or hybrid with flexibility to work from home
- Wellbeing: enjoy 28 vacation days, public holidays (including Christmas Eve and New Year’s Eve) and 35-hour working weeks in the summer, because it is important to rest and to conciliate. Plus, Psychological support. We offer all our employees and their relatives an online, 24/7 and, of course, confidential external psychological counselling service. We want you to feel good and be healthy!
- Culture of Learning: Take a deep dive into our Speexx Academy, participate in our global Mentoring program, visit internal workshops or third-party training and last but not least enjoy our Speexx peer exchanges.
- Award winning Language Training: There is nothing to add - maybe that this also goes for your friends and family, they get discount on our world class language training.
- And More: Access our Flexible Remuneration and save taxes and costs for restaurant tickets, transport, and childcare.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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