Regional Relationship Manager supporting 24 stores in Central London for Specsavers. Building relationships and ensuring exceptional customer service across multiple locations.
Responsibilities
Support 24 stores in Central London
Build trusted relationships and drive exceptional customer service
Create and deliver a local business plan that aligns with annual objectives
Identify opportunities for new business growth
Recommend improvements to enhance customer experience
Monitor competitors and develop strategies for positive change
Ensure compliance with brand standards and maintain an exceptional customer experience
Act as a coach and mentor, supporting the personal development of Partners
Facilitate two-way communication between Support Office and Partners
Requirements
Experience in multi-site retail or commercial operations
Comfortable with a P&L
Strong financial and analytical skills
Excellent communication skills
Ability to build meaningful business relationships quickly
Located within easy travel distance to Central London
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