Corporate Customer Service Specialist at Specsavers providing support for business-to-business customers. Managing queries, processing orders, and collaborating with store colleagues.
Responsibilities
Handle queries from corporate clients, stores, and sales teams by phone and email
Keep CRM system updated and process orders and invoices
Manage payments with care and assist with new store openings
Collaborate with other departments and support monthly reporting
Reconcile cash and manage stock, reissue vouchers
Requirements
Experience in delivering amazing customer service
Confidence with Microsoft Office
Strong administration experience
Brilliant communicator and active listener
Organised, proactive, and great at managing own workload
Ability to build strong relationships and resolve issues
Benefits
Hybrid work model with 3 days in office and 2 days from home
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