General Manager overseeing campground operations and ensuring guest satisfaction. Leading a diverse team while managing sales, costs, and quality across facilities.
Responsibilities
Owning all aspects of your operation, from managing staff, property, buildings, and amenities, to sales, expenses, and all applicable budgets
Promoting and embodying the Spacious Skies brand, Cosmic Camper loyalty program, sister campgrounds, and our unique position in the space, acting as the face of your location
Working with HR to lead recruiting, interviewing, performance management, reviews, coaching, training, and succession management
Working with Camper Care and Marketing teams to align goals and strategy regarding sales, advertising, marketing, tradeshows, and promotional materials
Create and implement employee incentives to drive goals and objectives
Working with the Finance team to ensure pricing maximizes profitability and helping develop and manage the expense budget
Managing deposits and all cash management responsibilities of the campground
Leading and directing capital expenditures and projects, where applicable
Performing and/or managing employees and full operations of customer service/sales/front desk/camp store, grounds, maintenance, security, housekeeping, and events/activities functions
Maintaining a high-performing retail experience including inventory management and procurement
Ensure compliance with safety regulations and environmental standards throughout the campground. Maintain accurate records related to safety inspections and incidents.
Creating, delivering and managing to work schedules and task sheets
Monitoring campgrounds for hazards and unwanted guests, including nuisance animals
Initiating local advertising campaigns in collaboration with the Director of Communications
Carrying and/or managing the emergency/after hours phone
Other regular campground duties as needed
May manage between 1-30 team members, depending on campground location and time of year.
Requirements
3-5 years of Hospitality, Tourism, Property Management, or Human Resources Leadership
Bachelor's degree from accredited college/university in the above disciplines or related
Retail experience and knowledge of inventory processes
Proficiency in computers, sales tracking software or CRM tools, social media tools, booking and POS software, email, and Microsoft Office 365
Certified Pool Operator certification (where applicable) or willingness to complete upon hiring
Valid driver’s license
Reliable transportation
Ability to lift 50 pounds
Ability (or the willingness to learn how) to operate lawn mowing machinery, a tractor, and other machinery
Bilingual in either Spanish or French a major plus.
Benefits
Spacious Skies benefits from operating as a collective.
Opportunity for travel to work at a sister campground.
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